Marriott Executive Apartments Front Office Agent Jobs in Ethiopia
Marriott Executive Apartments Front Office Agent Jobs in Ethiopia
Job DescriptionProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance
are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Job Requirements
At least college Diploma/Certificate in Front Office Operation or related areas
Having two years experience in an international hotel is preferable
Having the critical competencies for Front Office Agent position
Good Command of English and knowing other language is advantageous
Excellent customer service skills, Teamwork and diversity relation
How to Apply
Interested and qualified applicants are requested to apply only through ethiojobs.com
Upload updated CV and application letter.
Only short listed applicants will be contacted.
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