Marriot Night Lead Jobs in South Africa

Marriot Night Lead Jobs in South Africa

Job Summary

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

Candidate Profile

Education and Experience

A recognised qualification in Hospitality Management

2-3 years relevant experience in a similar position within a hotel environment

Proficiency in Microsoft packages as well as extensive knowledge of Opera

Good leadership and interpersonal skills essential

Ability to use Initiative and be proactive and self-driven

Strong and effective planning and organizing skills to ensure operational efficiencies and effectiveness

Professional Disposition and conflict resolution abilities

Ability to work Night Shift

Core Work Activities

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.

• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).

• Ensures employees are working in a safe environment.

• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

• Assists accounts receivable in keeping all invoices

due below 60 days.

• Monitors , researching/processing all chargebacks and rebates on a timely basis.

• Administers plans and actions to keep chargebacks and rebates to a minimum.

• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.

• Manages employee hours.

• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.

• Monitors employee attendance and records absences/tardiness.

• Promotes teamwork and employee morale.

• Keeps employees informed regarding new operational procedures, standards, or programs.

• Assists in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).

• Ensures all employees have complete knowledge of emergency procedures.

• Creates incentives that will promote better service and profit for the property.

How to Apply

For more information and job application details, see; Marriot Night Lead Jobs in South Africa

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