Marie Stopes Mate Project Technology Support Analyst Jobs in Kenya

Marie Stopes Mate Project Technology Support Analyst Jobs in Kenya

Marie Stopes International (MSI) is a global organisation providing personalised contraception and safe abortion services
to women and girls.

Our local teams of professionals are passionate about the work they do in communities across 37 Country Programmes around the world.

The services we provide give a woman the power to choose when she has children so that she’s free to pursue her plans and dreams for herself and her family.

The role will contribute to changing
the lives of millions of women by empowering them to have children by choice, not chance

The Function

Marie Stopes International’s Global Information Systems (GIS) function are responsible for the successful management
and support of global technical solutions deployed across the organisation.

The GIS function plays a critical role in
enabling the delivery of family planning and safe abortion services around the world through ensuring well supported systems and data that undepin the delivery of social business strategies to deliver quality, client-centred services.

Reporting to the Head of Business Solutions, this role will be working within a project team that spans across GIS and the Technical Services Department (HSD) to successfully deliver MSI’s new mobile technology project MATE (Mobile Technology for Tracking and Engagement) across participating Country Programmes.

The Role

This role will lead on the technical aspects of the day to day deployment, support and maintenance of MSI’s mobile technology platform (CommCare) and supporting software incl. mobile device management (MDM) across MSI’s
International Country Programmes.

Working within a small project team, your responsibilities will be varied and span
across technical hardware and software support, end-user assistance and capacity building of in-country team members.

You are both organised and a creative solution finder with attention to detail. You have experience working with people from different environments with varied technical abilities and the ability to support across these.

You are pro-active member of the team, that can pre-empt, recognise and resolve issues as required. You have the necessary
skills to support across IT and Operational in-country teams and excellent communication skills enabling you to resolve
even complex issues through remote support.

This role will be required to remotely support in-country IT teams when but not excluded to configuring the mobile device
management (MDM) and mobile data collection (MDC) software on to devices.

This will include delivering training and
support sessions to in-country staff remotely and/or on location.

You will also need to ensure that requests for support are logged and actioned appropriately and in the required time frame.

You will pro-actively ensure users are kept informed of action being taken and can follow up as required to ensure issues are resolved.


Key Responsibilities