Mango5 Employee & Income Validation Consultant Jobs in South Africa

Mango5 Employee & Income Validation Consultant Jobs in South Africa

Description

Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients.

Our office in Cape Town has a rich history of delivering best in class BPO services.

We are looking for highly motivated independent thinkers with a strong interest in creating a culture of operational excellence to join our team of Employee & Income Validation Consultant.

If you are tenaciously ambitious and a creative problem solver, then this role is for you.

As an Operations Specialist, Outreach (OSO) , you will play a key role in helping us deliver our verification product to our customers daily.

Our operations team sits between our customers and the back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

Job Description

In this role you will be reaching out through multiple channels: phone, email, chat, online forms, fax (frequently multi-tasking different methods of communication) to company representatives, often HR, to obtain information needed to complete verification requests.

You must be a strong written and verbal communicator with intrinsic motivation and drive.

Duties and Responsibilities

Reach out to company representatives (HR or other contacts) to obtain information to complete verifications

Tenaciously and creatively solve problems to complete verifications within the targeted time frame

Build professional relationships through multiple channels of communication (phone, email, chat, online forms, fax) with our customers as well as internal teams

Handle sensitive personal data inline with information and security policies and procedures.

Multi-task and maneuver through different systems simultaneously to create a reliable and efficient workflow.

Self-manage the pipeline of inbound verification inquiries and workload throughout the day according to incoming request volume

Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks

This role requires problem solving, research, tenacity, and follow through while constantly adapting your workflow to effectively execute on different tasks

Skills and Attributes

Highly disciplined and organized, with the ability to juggle multiple moving pieces

and details at once.

Process driven and motivated, with an eagerness to point out areas for continuous improvement.

Accountability and pride in organization and efficiency

Thrive in a fast paced, collaborative environment

Proven track record of excellence

Are adaptable and motivated with a strong work ethic

Aptitude for working under pressure, multi- tasking and meeting deadlines

Prioritize security in your personal and professional lives.

Innate tenacity and problem solving skills

Experience working in a similar environment is a plus!

Remuneration

Basic Salary: R9000 (including shift allowance)

Commission & Incentive: R2000

3 Month Probation

Medical Insurance and YouAssist (access to emergency response, trauma, and home assist)

Professional Development: Internal LMS with access to over 70 online courses

Transport will be provided for shifts starting or ending between 6pm - 6am

Working Hours:

Monday to Friday: 15h00 to 00h00 SAST (08h00 - 17h00 USA - EST).

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted.

Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Requirements

Min Requirements

Matric or NQF Level 4

Experience in employment and credit verification (Highly Advantageous)

Clear criminal and credit record

International Contact Centre Customer Service or Sales experience (Highly Advantageous)

Work Level: Skilled


Job Type: Permanent

Salary: 9,000.00 - 10,000.00

EE Position: No

Location: Airport Industria

How to Apply

For more information and job application details, see: Mango5 Employee & Income Validation Consultant Jobs in South Africa

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