Mango5 Customer Service Administrator Jobs in South Africa

Mango5 Customer Service Administrator Jobs in South Africa

Reference Number: PML004

Description

Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients.

Our office in Cape Town has a rich history of delivering best-in-class BPO services.

We are looking for a highly driven, focused and detail-orientated Customer Service Administrator for one of our new award-winning clients specializing in Ultrasound and Cardiology Diagnostic services, working in partnership with the NHS, to provide patient appointments nationwide, in a community-based setting.

Requirements

Essential Skills:

Attention to detail

Demonstrate ability to achieve in a target-focused environment

Ability to multitask, work to tight deadlines and possess good analytical skills

Experience in prioritizing workloads

Exceptionally empathetic – a clear and confident communicator with excellent communication and typing skills

Maturity to deal with difficult situations with a smile and empathy

The ability to work under pressure within busy times yet still provide an exceptional service

Min Entry Level Experience:

Customer Service: 1 year

Experience working with UK/USA clients

Contact Centre Experience: 1 year

Experience working in a KPA/Target driven environment

Qualifications

Matric

No Criminal Record

Key Roles/Duties

Answering a variety of incoming calls in a timely manner, delivering a professional and efficient service

The receiving, processing, and co-ordinating of referrals. This involves liaising with patients,

clinicians and external health professionals and providing a range of related support services.

Performing administrative functions associated with booking appointments and dealing with and resolving queries.

Contacting NHS patients to arrange a convenient appointment within set KPIs/SLAs

Courtesy calling patients, reminding patients of their appointments and informing them of clinic
locations and any preparation

Re-arrange patient appointments within set KPIs/SLAs

To provide non-clinical advice about clinic appointments and preparation

To ensure all telephone enquiries are answered confidently, to provide a customer-focused approach.

Ensure that all calls are complete to the highest possible standard, in line with our quality monitoring

Work Level: Junior

Job Type: Permanent

Salary: 8,000.00 - 10,500.00

EE Position: No

Location: Western Cape

How to Apply

For more information and job application details, see: Mango5 Customer Service Administrator Jobs in South Africa

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