Mango5 Business to Business Client Service Consultants Jobs in South Africa

Mango5 Business to Business Client Service Consultants Jobs in South Africa

Description

Job description

Business to Business Consultants – UK Business Unit (CRC)

Mango5 is looking for well-versed individuals with outstanding business-to-business client services, to join our exciting international business unit.

Are you looking for stability, growth, and a fantastic work environment?

Mango5 is one of the top BPO Outsourcers in South Africa, offering outsourced services to local and international clients.

Our office in Cape Town has a rich history of delivering best-in-class BPO services.

At Mango5 we offer you the opportunity for immense growth and development.

Our Mango5 family drives their own success, with our hard work and dedication we create a very strong work ethic.

Our willingness to excel makes for an awesome working environment.

Requirements

Key Responsibilities & Accountabilities

Managing the day to day running of business to business accounts.

Speaking to existing clients daily and ensuring they are receiving the best service.

Ensuring businesses are utilising the site effectively and that they achieve the best results.

Resolving any queries business clients may have using our product either over the phone, email or Live Chat.

Advising clients on how to improve their experience and results.

Confidently and effectively dealing with initial complaints.

Assisting the Sales Team with business client retention and renewals.

Conducting Webinar training sessions.

Attending client visits and conducting onsite training sessions.

Recognising upsell opportunities & forwarding sales leads to the relevant teams.

Proactively contacting clients in accordance with the companies SLAs/Client Response Promise

Organisation of workload to ensure task lists and targets are achieved.

Regularly updating traffic light alerts according to account performance.

Personal Requirements

Experience working in a non-scripted environment

You need the ability to think on your feet and be an exceptional communicator

Extremely organised with a high level of attention to detail

Ability to multi-task and work as part of a team

Be a team player with confidence, energy, and enthusiasm

Highly motivated with a passion for delivering exceptional

business client services

Previous business client service experience in an office environment

Polite Telephone Manner

Excellent Literacy and numeracy skills

Good PC skills with the ability to learn new systems quickly

Proven experience of client service excellence

Experience and Qualification

Business to business client services experience

Working experience in a non-scripted office environment

Must have Matric/Grade 12

Clear criminal record

Exceptional communication skills

Computer literate - familiar with Microsoft Office

Remuneration

R13,000 Basic

R1,500 Commission

R500 Shift Allowance

3 Month Probation

Medical Insurance and

Additional: Access to emergency response, trauma, and home assist services

Professional Development: Internal learning and development with access to over 70 online courses to assist you in achieving your carreer goals

Transport will be provided for shifts ending at 6pm (from work to home only)

Working Hours:

Monday to Friday, 9:30am to 6:30pm/10:30am to 7:30pm (depending on Daylight Savings)

Please note that due to the high volume of CV's received; only shortlisted applicants will be contacted.

Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.

We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.

Job Types: Full-time, Contract

Work Level: Skilled

Job Type: Permanent

Salary: 13,000.00 - 15,000.00

EE Position: No

Location: Airport Industria

How to Apply

For more information and job application details, see: Mango5 Business to Business Client Service Consultants Jobs in South Africa

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