Management University of Africa Customer Care Representatives Kenya Jobs

Management University of Africa Customer Care Representatives Kenya Jobs

The Management University of Africa (MUA) is a private University in Kenya located off Mombasa Road in Nairobi.

We envision being a premier university providing Management and transformative leadership solutions worldwide.

We are looking for a dynamic, self-driven and result oriented professionals to fill the following positions:-

Key Duties and Responsibilities

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Prepare product or service reports by collecting and analyzing customer information

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media

Compile reports on overall customer satisfaction

Provide Internal/ external customer service support that achieve customer service goals.

React to problems and provide basic solutions based on prescribed guidelines or procedures.

Direct issues or concerns to the right person or group for resolution.

Answer inbound calls from customers

to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions.

Conduct outbound dialing for various business reasons.

Educate customers on product lines, identify, document and escalate priority issues.

Able to maintain customer confidentiality.

Qualifications Knowledge & Experience Required

Diploma or Business related degree preferred

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

How to Apply

Interested candidates who satisfy the requirements below should forward their applications accompanied by a detailed CV, email address, day time telephone contact, name and address of three referees.

The applications should reach the undersigned not later than 9th September 2018. The Management University of Africa is an equal opportunity employer.

THE VICE - CHANCELLOR
The Management University of Africa
P. O. Box 29677 – 00100, NAIROBI
Email: vc@mua.ac.ke

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