MainOne Cable Nigeria Technical Support Intern Jobs

MainOne Cable Nigeria Technical Support Intern Jobs


Responsibilities

The Technical Support Intern will be responsible for the following functions:

  • Configure, test, and provision customers on the CRM platform.

  • Coordinate 3rd party installation and support activities.

  • Assign new requests/opportunities captured from the MainOne website.

  • Run weekly reports on incidents - opportunities and complaints.

  • Network management and monitoring.

  • Perform 1st level fault troubleshooting tasks.

  • Liaise with OEM to resolve technical related issues.

  • Liaise with the vendor(s) for customer installations.

  • Escalate unresolved issues to the appropriate teams.

  • Critically analyze customer complaints and issues with a bid to provide lasting solutions.

  • Continually drive customer satisfaction through the speedy resolution of complaints.

    Qualifications, Skills & Competencies

  • B.Sc / HND in Electrical & Electronics Engineering

  • Minimum years of Experience: 1

  • Excellent communication skills.

  • Multitasking skills.

  • CCNA Certification and previous experience in a similar position will be an added advantage.

    Demands of the Job:

  • This is a shift based role.

  • The job requires a lot of patience and exemplary communication skills.

  • The selected candidate will be required to communicate constantly with customers
    to understand requests, complaints, and follow up until issues are resolved.

    How to Apply

  • For more information and job application details, see; MainOne Cable Nigeria Technical Support Intern Jobs


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