MainOne Cable Nigeria Cloud Operations Analyst Jobs

Responsibilities

The Cloud support analyst will be responsible for providing Second level support to MainOne cloud customers in line with Customer SLA requirement and ensuring day to day operations & maintenance of the MainOne’ s cloud infrastructure.

The specific responsibilities shall include to:

Provide timely L2 issue resolutions and support to cloud customers.

Ensure day to day operations and maintenance of the cloud infrastructure.

Identify, recommend and implement potential improvements to service efficiency.

Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.

Qualifications, Skills & Competencies

Qualifications:

Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred

Minimum of 4 years’ experience in virtualization & Cloud technologies.

Skills & Competencies:

Strong documentation skills.

Excellent customer engagement skills

Strong Cloud experience (Azure or AWS).

Excellent oral and written communication skills.

4 years’ experience with Microsoft Systems Center 2012

PowerShell scripting experience will be an added advantage.

Strong hands on experience on Hyper-V, VMware, Windows Server 2012 and Active directory.

Knowledge of Cloud monitoring tools like Solarwinds, Azure Monitor, Cloudwatch, SCOM etc.

Networking and system security experience will be an added advantage.

Certifications

in Hyper-V, Windows Server, Microsoft System Centre, VMware, Linux, Storage, and other Cloud Technologies is required.

Demands of the Job:

Prioritizing skills

Ability to take ownership

Problem solving and Troubleshooting skills

Ability to work under pressure

How to Apply

For more information and job application details, see; MainOne Cable Nigeria Cloud Operations Analyst Jobs

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