MainOne Cable Lead, Cloud Support Jobs in Nigeria

MainOne Cable Lead, Cloud Support Jobs in Nigeria



Responsibilities
  • Work with the Cloud operations team to provide 24/7 support to Cloud customers.
  • Comply with support processes and procedures to ensure
    customer satisfaction and service level objectives (SLO) are met.
  • Monitoring and ensuring maximum uptime on Cloud platform
  • Provide first level support for Cloud customer complaints
  • Providing timely and effective responses and updates to work tickets and other requests
  • Identify, recommend and implement potential improvements to service efficiency.
  • Ensure quality, up-to-date documentation exists for all service arrangements
  • Making sure that customer SLAs are met, periodical customer reports and updates are sent
  • Support in ensuring 24 X 7 operations of Cloud Services, Disaster Recovery, Data
  • Repository, and Remote Operations Services.
  • Develop and oversee Service Desk, Event Management, Incident Management, Problem
  • Management and Capacity Management processes.
  • Ensure successful backup and/or replication of Customer Data in a secure manner.
  • Contribute and enhance Security policies and procedures for Cloud Services. Implement
  • System Management Tools to provide monitoring and management of all Cloud infrastructures.
  • Define and report key performance indicators to monitor process health; define and report customer facing service metrics.
  • Conduct Research and development (R&D) activities.
  • Liaise with the marketing team to revise marketing collateral such as brochures, website, product descriptions, new press releases and assist in coordinating public marketing campaigns.
  • Conduct System Outage Analysis to prevent recurrence.

    Qualifications, Skills & Competencies
  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred
  • Minimum of five (5) years’ experience in Cloud services.
  • Experience with Microsoft public, hybrid and private cloud
  • Experience
    working with Windows/Linux operating systems
  • Strong Cloud experience skills (AWS or Azure)
  • PowerShell scripting experience will be an added advantage
  • Networking experience will be an added advantage.
  • Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
  • Excellent customer engagement skills
  • Excellent oral and written communication skills.

    Demands of the Job:
  • Problem solving skills
  • Ability to work under pressure
  • Ability to take ownership
  • Prioritizing skills
  • Troubleshooting skills
  • Ability and willingness to put in extra time and effort when the work demands it.

    How to Apply

    For more information and job application details, see; MainOne Cable Lead, Cloud Support Jobs in Nigeria

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