MainOne Cable Cloud Operations Analyst Jobs in Nigeria

MainOne Cable Cloud Operations Analyst Jobs in Nigeria


Responsibilities

  • The Cloud support analyst will be responsible for providing Second level support to MainOne cloud customers in line with Customer SLA requirement and ensuring day to day operations & maintenance of the MainOne’ s cloud infrastructure.

    The specific responsibilities shall include to

  • Provide timely L2 issue resolutions and support to cloud customers.

  • Ensure day to day operations and maintenance of the cloud infrastructure.

  • Identify, recommend and implement potential improvements to service efficiency.

  • Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.

    Qualifications, Skills & Competencies

    Qualifications

  • Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferred

  • Minimum of 4 years’ experience in virtualization & Cloud technologies.

    Skills & Competencies

  • Strong documentation skills.

  • Excellent customer engagement skills

  • Strong Cloud experience (Azure or AWS).

  • Excellent oral and written communication skills.

  • 4 years’ experience with Microsoft Systems Center 2012

  • PowerShell scripting experience will be an added advantage.

  • Strong hands on experience on Hyper-V, VMware, Windows Server 2012 and Active directory.

  • Knowledge of Cloud monitoring tools like Solarwinds, Azure Monitor, Cloudwatch, SCOM etc.

  • Networking and system security experience will be an added advantage.

  • Certifications in Hyper-V, Windows Server, Microsoft System Centre, VMware, Linux, Storage, and other Cloud Technologies is required.

    Demands of the Job

  • Prioritizing skills

  • Ability to take ownership

  • Problem solving and Troubleshooting skills

  • Ability to work under pressure

    How to Apply

    For more information and job application details, see; MainOne Cable Cloud Operations Analyst Jobs in Nigeria

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