Maersk Kenya Execution Manager Jobs
Maersk Kenya Execution Manager Jobs
This role reports directly into the Country CX Manager while leading a diverse team spread across different locations in the country.
Key Responsibilities
Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions to move up the value chain
Overall Delivery of Services to exceed expectation resulting in Customer Delight
Display strong leadership skills, be able to lead, motivate and engage the direct reports/ larger team that leads to world class employee engagement and staff retention.
Empower the team to suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe
Support / Coach / Encourage and motivate team members for better performance and personal growth
Operational Excellence (OPEX) as a way of life in Execution.
Identifying adhoc customer requirements / exceptions and ensure that the feasible requirements are fulfilled with a sense of urgency
Develop and maintain tools for monitoring performance & deliverable of processes.
Ownership of landside transport and Customs Services in the country to deliver growth, profit and great customer satisfaction
Develop and execute cost savings plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation
Improve the asset utilization of key transport modes including contracted rail and truck networks while build strong and collaborative relationships with both established and new vendors
Deliver improvements to key processes to improve productivity and service levels to get on time delivery and proactive notification to the customer
Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customers
Manages professional staff, including
entry-level, and / or supervisors. Adapts departmental plans and priorities to address resource and operational challenges
Handles most situations independently and is guided by policies, procedures, and the business plan, but will seek advice and guidance on more complex issues. Applies subject matter expertise.
People Management
Proven track of leading a diverse team.
Hands on internal team conflict resolution, stakeholder management and people processes.
Qualifications and Education Requirements
Master’s degree or bachelor’s degree in Business Administration or equivalent.
7+ years in logistics and supply chain in a leadership position.
Preferred Skills
Practical understanding of supply chain operations and how to leverage it solves different customer pains
Track record for successful performance
Strategic influencing and stakeholder management
Over 5 years proven experience leading diverse teams in a matrix organization
Should be forward thinking with strengths in planning and execution
Technical and Personal Skills:
Robust understanding of obsessive customer centricity
A strong continuous improvement mindset
Excellent communication and problem-solving skills.
Strong execution mindset.
Team player with excellent stakeholder management skills.
Cost consciousness and optimization mindset.
Self-motivated, independent starter who is also a good team player.
Strong analytical skills.
How to Apply
For more information and job application details, see; Maersk Kenya Execution Manager Jobs
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