MacTay Consulting Service Customer Relation Officer Jobs in Nigeria
MacTay Consulting Service Customer Relation Officer Jobs in Nigeria
Job SummaryWe are looking for an experienced Customer Relationship Officer to be responsible for engaging with key and new customers by building and preserving relationships.
The customer relationship officer will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
The candidate should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
Job Description
Handling the customer relationship and handled feedback between order availability, Production head, Packing Team and dispatch team.
Creating and maintaining profitable relationships with key and new customers.
Fixing customer complaints quickly and efficiently.
Keeping customers updated on the latest products to increase sales.
Meeting with the Sales team And CEO to plan strategically.
Expanding the customer base by upselling and cross-selling.
Understanding essential customer individual needs and addressing these.
Operating business reviews using CRM programs.
Understanding your competition and strategizing accordingly.
Job Requirements
A Bachelor’s Degree in Business Sdministration or a relevant field.
A minimum of 5 years of proven customer relations experience.
Proficiency in Microsoft Office and customer service software.
Excellent written and verbal communication skills.
Adequate understanding
of management practices and techniques.
Excellent leadership and interpersonal skills.
Superior product knowledge.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction.
How to Apply
For more information and job application details, see; MacTay Consulting Service Customer Relation Officer Jobs in Nigeria
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