MacTay Consulting I.T Help Desk & Desktop Support Jobs in Nigeria

MacTay Consulting I.T Help Desk & Desktop Support Jobs in Nigeria



Objective
  • Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.

    Responsibilities
  • Perform daily service desk operations such aslogging and capturing of user’s requests and providing first level incident and problem solving support
  • Escalate issues for resolution at appropriate levels
  • Monitor and track incidents reported to the service desk to the point of resolution
  • Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
  • Ensure IT service desk policies and procedures are enforced and adhered to
  • Assist with management of the Incident / problem database
  • Continuously monitor and report service levels to ensure responsiveness of IT to business

    Requirements
  • B.Sc / HND in Computer Science or any related IT Degree (Second Class Lower & Upper Credit Minimum)
  • 27 years and below
  • I.T Certification is an added advantage
  • 1 - 5 years of work experience in a similar role.
  • Must have completed NYSC.

    How to Apply

    Interested and qualified candidates should send their CV to: recruitment@mactay.com using the Job Title as the subject of the mail.

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