MACmobile Software Trainer & Support Jobs in Kenya

MACmobile Software Trainer & Support Jobs in Kenya

MACmobile is a provider of purpose-built and adaptable end-to-end cloud-based FMCG value chain solutions and platforms.

With over 15 years of experience, 2 regional offices, hundreds of installations across Africa, MACmobile enables its customers to seamlessly adopt new technologies, automate their supply chain and provide order-to-invoice generation.

MACmobile collaborates closely with its customers and business partners in 7 countries to accelerate their business performance.

Job description

  • The in-country IT systems trainer responsible for training and deploying a MACmobile software.
  • Added responsibility of providing some pre-sales and technical support.
  • Training of users on both web and mobile platforms
  • Imparting knowledge to fellow-trainers
    Basic set up and configuration of computer equipment hardware and/or software.
  • Such as links, video tutorials, manuals.
  • Telephonic support recording (Skype/Jira) and follow-up
  • Administration

    Requirements
  • Customer Communication
  • Maintaining constant communication and a positive relationship with existing clients.
  • The key objective of this KPI is to ensure that you are always aware of any and all issues/requirements/challenges experienced by the client.
  • To ensure being proactive instead of reactive

    System Usage Review (Daily)

  • Evaluating system compliance through the weekly and daily report
  • Picking up on trends so you can better advise clients.

    System Demo

  • Keep up to date with
    the system and its processes for each client in every country deployed.
  • Always Ready to Demo the system for any and all new clients if required.

    System Training

  • Provide process inspired training
  • Develop new scenarios to enhance training methods

    System support (Daily)

  • Manage JIRA support systems
  • Ensure JIRA system compliance
  • Provide weekly update reports on relevant issues logged and resolved
  • Ensure JIRA system guidelines are met by the support team

    Scrum/Module updates and Participation

  • Keep up to date with JIRA and Scrum board
  • Request updates on overdue tasks and future development
  • Manuals/Training Materials Creation and Maintenance

    Qualifications
  • A degree within ICT is mandatory

    How to Apply
  • Interested and qualified candidates should apply by 1st August 2019
  • For more information and job application details, see; MACmobile Software Trainer & Support Jobs in Kenya

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