MACmobile Software Trainer & Support Jobs in Kenya

MACmobile Software Trainer & Support Jobs in Kenya

MACmobile is a provider of purpose-built and adaptable end-to-end cloud-based FMCG value chain solutions and platforms.

With over 15 years of experience, 2 regional offices, hundreds of installations across Africa, MACmobile enables its customers to seamlessly adopt new technologies, automate their supply chain and provide order-to-invoice generation.

MACmobile collaborates closely with its customers and business partners in 7 countries to accelerate their business performance.

Job description

  • The in-country IT systems trainer responsible for training and deploying a MACmobile software.
  • Added responsibility of providing some pre-sales and technical support.
  • Training of users on both web and mobile platforms
  • Imparting knowledge to fellow-trainers
  • Basic set up and configuration of computer equipment hardware and/or software. Such as links, video tutorials, manuals.
  • Telephonic support recording (Skype/Jira) and follow-up

    Requirements
  • Maintaining constant communication and a positive relationship with existing clients.
  • The key objective of this KPI is to ensure that you are always aware of any and all issues/requirements/challenges experienced by the client.
  • To ensure being proactive instead of reactive
    System Usage Review (Daily)
  • Evaluating system compliance through the weekly and daily report
  • Picking up on trends so you can better advise clients.
  • Keep up to date with the system and its processes for each client in every country deployed.
  • Always Ready to Demo the system for any and all new clients if
    required.
  • Provide process inspired training
  • Develop new scenarios to enhance training methods
  • Manage JIRA support systems
  • Ensure JIRA system compliance
  • Provide weekly update reports on relevant issues logged and resolved
  • Ensure JIRA system guidelines are met by the support team
  • Scrum/Module updates and Participation
  • Keep up to date with JIRA and Scrum board
  • Request updates on overdue tasks and future development
  • Manuals/Training Materials Creation and Maintenance
  • Ensure manuals are always up to date
    Director/Management Reports (Weekly)
  • Update Management/Unit Lead of work done during the week
  • Standardize feedback reports.
  • Timekeeping
  • Attention to detail
  • Time utilization
  • Honesty and Integrity
  • Adaptability
  • Sensitivity
  • Team Work
  • Energy/Attitude
  • Personal Hygiene and dress
  • Communication
  • Team Player
  • Customer relationships
  • Customer satisfaction
  • Personal management

    Qualifications
  • A degree within ICT is mandatory

    How to Apply
  • Interested and qualified candidates should apply online by 26th July 2019
  • For more information and job application details, see; MACmobile Software Trainer & Support Jobs in Kenya

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