Lynk Customer Support Coordinator Jobs in Kenya
Lynk Customer Support Coordinator Jobs in Kenya
We’re on a mission to elevate the careers and livelihoods of millions of blue collar professionals, artisans, and other informal workers through the use of technology. Join us.
About Lynk
Lynk is a startup which builds technology to connect blue collar workers in Kenya - from carpenters to cleaners - to jobs.
Our suite of products seeks to satisfy a breadth of consumer needs, which provide multiple channels to increase incomes for workers in our system:
Lynk: A marketplace product enabling customers to request services or order ready-to-buy services in over 50 categories from cleaners, to masseuses, to plumbers, and tailors.
Lynk Projects: A turnkey construction firm, providing design and management services in fitout and construction projects, delivered by Pros on the Lynk platform
Lynk for Business: Maintenance, facilities management, and project management services for business clients delivered by Lynk Pros
Lynk is consistently regarded as one of the most exciting and socially impactful start-ups in Africa:
(2019) Winner of Department for International Development’s challenge for catalytic solutions in the field of youth employment
(2018) Africa regional winner of the MIT Inclusive Innovation Challenge for global technology solutions that improve livelihoods
(2018) Selected into the prestigious MIT 2018 SOLVER class of solutions that are changing the world, in the subcategory of “work of the future”
(2018) Named one of East Africa’s top 10 startups to watch by I-Dev international
(2017) Grand winner of the Ford Foundation and the Global Center for Youth Employment Ideathon for initiatives that can bring disruptive change to youth employment
(2017) Selected to the inaugural XL Africa fellowship put on by the World Bank for high potential startups in Africa
A bit about the role
We’re looking to hire a self-driven and analytical person to join our growing Customer Support team to help us coordinate our call center operations.
This is a position for someone interested in a management career in customer support and sales.
You will be responsible for overseeing the day-to-day operations for the team as wellas providing input and feedback on processes
as we expand our range of services.
As part of our team you will contribute towards Lynk’s mission of providing high quality services while promoting fulfilling careers for fundis.
But, most importantly, this role offers multiple opportunities for growth for those eager to learn and to take on more more responsibilities
Specific Responsibilities
Supervise customer support team activities to ensure objectives are met day-to-day
Monitor team performance via the use of KPIs and ensure customer outreach processes are followed
Provide support and troubleshoot problems with the Lynk pros before, during and after the completion of their jobs
Manage and build relationships and expectations with our customers, ensuring timely payments and rebooking of new services.
Troubleshoot difficult problems with both internal and external stakeholders, ensuring prompt communication with direct reports and management.
Work with members from our technology team to understand technology needs to improve our internal booking and scheduling system
Provide suggestions for improvement of the selling process based on data collected through your work
Provide coaching and mentoring to direct reports on how to improve communication with external and internal stakeholders.
Successful candidates will have all or most of these qualifications:
You have previous experience conducting sales and managing customer relations (either in person or by phone)
Previous experience managing small teams
Demonstrable experience using Google Sheets & Google Docs or Word & Excel
Strong interpersonal skills
Desire to join Nairobi’s exciting startup sector
Interest in Cleaning, Furniture, Beauty and/or installations and repair would be an advantage
Fluent in both English and Swahil
How to Apply
For more information and job application details, see; Lynk Customer Support Coordinator Jobs in Kenya
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