Lumos Nigeria Regional Recovery Officer (South-East) Jobs
Lumos Nigeria Regional Recovery Officer (South-East) Jobs
Description The role is for someone with an experienced community liaison relationship background who will take on responsibilities as regional recovery officer to facilitate the recovery of Lumos Nigeria Solar systems across the region of coverage within Nigeria.
We seek the services of experienced RRO in Nigeria to maintain and strategically expand the repossession line and relationships with the customers within the region by recruiting field service Repossession Officers (Repo) who will directly work in the assigned area and reporting to the RRO.
Below are the specific responsibilities of the role:
The RRO will be responsible for keeping track of defaulting customer accounts to identify nature of repossession required. Manage relationships with defaulting customers to ensure compliance with repossession, repayment agreements, undertakings etc.
Will plan and chart effective course of actions to recover Company assets or its monetary value from defaulting customers. Will track and locate valid contacts and residence of defaulting customers for onward transfer to repossession agents for recovery of Company assets or its monetary value.
Support the maintenance of a collection and recovery portfolio. Ensure weekly recovery targets are met.
Responsible for the recruitment, training, and sensitization of the repossession agents in recovering Company assets or its monetary value from defaulting customers. Responsible for the monitoring, coordination and assigning of defaulting customers cases to the repossession agents, who will do the physical repossession of the assets while the RRO will be responsible for achieving Lumos Recovery monthly/yearly target and assigned strategic recovery objectives in each region.
Areas of Coverage - (South-East Zone)
Enugu
Imo
Anambra
Abia
Ebonyi
Job Responsibilities
Develop and maintain strategic long-term relationships within LGAs and states to facilitate organic growth and adherence to long-term U-Report objectives.
Develop strategic planning to improve recovery results from the assigned geographic locations.
Recruit a minimum of 15 qualified and competent Repo Agents in each State to improve recovery results from the assigned geographic locations.
Strategize & Coordinate with Repo Agents within the regions on recovery of systems (for better reach, dedicated engagements, and improved impacts).
Interpret data, analyse results and provide ongoing daily, weekly, and monthly reports ensure target is met.
Plan and present weekly/monthly reports on recovery progress, goals and quarterly initiatives based on the agreed target matrices.
Facilitate engagements with customers daily within the region through email, phone, live chats (online and offline) and in-person meetings.
Prepare weekly, monthly, quarterly Repo Agent recruitment achievement and forecasts.
Train
prospective Repo Agents on recovery activities.
Open, follow-up, escalate and close cases raised in the legal pool Platform.
Support the Line Manager and other function/employee as may be assigned.
Any other duties assigned by the Line Manager.
Other Information:
The role reports to the Legal Manager
The duty locations cover all six (6) States in the region.
The contract duration is 6 Months (renewable subject to good performance)
Required Qualifications
Requirements:
Fluency in English and knowledge of local working language of chosen duty station is an asset.
First degree in an applicable discipline, Graduate-HND/BSC/BA
Strong understanding of debt recovery processes
Proficiency in the use of Microsoft office applications
Two (2) years post-NYSC work experience in a similar field
Knowledge of renewable energy is desirable
Skill Requirements:
Self-motivated and self-directed
Leadership skills
Assertiveness and Persistence
Good Customer Relations and interpersonal skills
Result oriented and a Go-getter
Negotiation skills Investigative Skills
Eager to expand the recovery activities with the Repo Agents within regions
Strong problem-solving skills
Expert and proven Collection and recovery skills
Superior proficiency of indigenous languages applicable in region
Good verbal and written communication skills
Ability to multitask, manage large teams and being comfortable dealing with a diverse pool of people
Able to analyse data and statistics and translate results into better solutions.
Intermediate computer skills, experience with Microsoft Office Suite with emphasis on superior Excel and Powerpoint skills.
Availability to travel as needed.
How to Apply
Interested and qualified candidates should send their CV and Cover Note to:
careers@lumos.com.ng using the "Job Title and Location" as the subject of the mail.
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