Loxea Limited Accounts Executive Jobs in Kenya

Loxea Limited Accounts Executive Jobs in Kenya

Job Purpose:

Customer satisfaction, Fleet Admin Duties & Service and Maintenance of Loxea vehicles.

Main Responsibilities of the Job

Operational Responsibilities

Request quotes for service and maintenance and ensure PO approval in time for all service maintenance & repairs

Be the point of contact for all clients assigned and be available to always handle client matters promptly

Schedule service appointments to all clients and automate the reminders through Optimum system at least 1,000 km in advance and follow up

Ensure all service and maintenance are done in time and as per SLA and the client is kept informed of the progress, timelines, and repairs

Manage the road rescue process & ensure a regular communication to the customers

Manage the insurance process & ensure a regular communication to the customers

Follow up the pending repairs until the vehicles are sent back to the customers

Communicate with the customer on what has been done on the vehicle & make sure it also complies with their expectations if they have shared a specific claim when they delivered the vehicle to the workshop. Keep the record & follow up.

Manage the insurance claims process fully making sure SLA is respected by all parties & ensure a regular communication to the customers

Follow up to ensure PO’s from clients for out of contract repairs with customers for the leased vehicles or relief cars issued

Participate to the delivery of new cars and train the end user from time to time and when delivering a large fleet (rights & obligations)

Manage all customer queries or needs and ensure they are handled to completion

Follow up on all requests or needs for any statutory documents and ensure they are up to date and delivered to the client(insurance, TLB, inspection, MCSK etc)

Ensure client requests for any other needed documentation (e.g., COMESA card, Express way) is done promptly and sent to the client

Ensure all quotes are as per the agreed SLA and discount to Loxea before approval

Follow up with client and dealer to ensure all free services are respected and warrant is maintained and not voided

Ensure the client is trained as per the needs and all services are done in time to ensure costs are maintained as low as possible

Follow up on all PO’s required for client job and ensure these are received before PO by Loxea is provided to the garage

Follow up with the customer to pay for out of contract repairs or those that come from bad driver behaviours, add analysis from our platform

Systems & Fleet duties

Use & be comfortable with our systems & platforms (Fleet Kompact, Optimum Automotive tracking platform, OLEA)

Ensure all service mileages are up to date and automated for all clients in Optimum system

Ensure all tracking certificates are received, shared with the insurer and filed

Make sure the relief cars are always in good working & safety conditions and state including all repairs and service

Coordinate Issuance and receiving of the relief vehicle as per contract, approval or insurance terms and terms are adhered to by the client

Follow the KPIs on provision of relief car (timing vs contract terms & conditions) & follow up customer satisfaction on that promise

Report and follow up on the relief car amount to be invoiced to the customer and insurer

Ensure all vehicles have valid insurance, inspection, MCSK, TLB & other licences

Coordinate, follow up of all end of lease, staff, and all

non-lease vehicle repairs

Receive all invoices relating to fleet dept and ensure all invoices for fleet are approved and paid in time and records kept

Meet the broker/insurance every month to review KPI and issues & prepare a Monthly report on KPI (performance of the broker/underwriter)

Coordinate with Sales team all processes from receipt of the vehicle by the dealer up to delivery to the client

Receive all invoices relating to fleet dept & ensure all invoices for fleet are approved and paid in time and records kept

Be a team player and support the team for any other duties assigned

Coordinate with Sales team all processes from receipt of the vehicle by the dealer up to delivery to the client

Build monthly reports to be shared with the client and discussed on a monthly basis (Accident reports, non-respected service reports)

Prepare, schedule and hold monthly/quarterly meetings (as scheduled) with all clients and ensure minutes are shred and recorded in CRM

Participate to the delivery of new cars as the assigned account exec and train the end user from time to time and when delivering a large fleet (rights & obligations)

Train and organize training for the clients at least once per year on claims process and road rescue

Collect need for training from clients and follow up to ensure the trainings are done

Build a monthly report on KPI (performance of the broker/underwriter) with an Insurance report monthly and use SLA report OLEA vs Optimum

Build a weekly report on relief vehicle usage

Build Fleet PACI monthly report

Build the annual PACI report on annual stock inventory

Build quarterly PACI report on insurance claims

Build quarterly PACI report on insured vehicles

Be present in other monthly meetings as required and represent the fleet team

Build any other reports required
Promote Kaizen spirit & creation of new ideas to save on costs & improve on operational efficiency

Promote the “One Team, One aim, One Country” spirit & be an example in the relationships we have with our sister companies

Be open for all other tasks/responsibilities important for the business that could arise & to be managed through a decision on priorities

Knowledge, Skills and Experience

Bachelors degree

Minimum level of experience required to perform effectively in the role

3 years of relevant experience in an organisation of comparable size of operations

Working Relationships

Internal customers

Dealers

Service providers

External Customers

Customers – Lease clients

Competencies

Technical

Computer literacy

Functional

Writing skills

Presentation skills

Behavioural

Professionalism –maintains a professional approach based on ethics and CFAO values

Integrity, honesty, and ethics- ensures ethical practices and integrity

Communication Skills

Customer orientation-is customer focused striking a solid balance between external and internal customer orientation

Resilience –is able to withstanding strategic and operational challenges and maintain momentum

Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader


How to Apply

If you meet the requirements, kindly forward your application enclosing a detailed word version of your curriculum vitae together with a cover letter by 27th November 2022 to dtdobieapplications@cfao.com

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