Living Goods Job Vacancies in Uganda
Living Goods IT Field Support Manager Jobs in Uganda
The OpportunityLiving Goods has developed and proven a cost effective, high-impact community health care model using a business-minded focus on innovation, paired with critical public health delivery and use of technology.
To support our ambitions to grow nationally in Uganda, we seek a passionate IT professional with a strong-track record of driving IT projects and managing remote teams to join our IT team as the IT Field Support Manager.
This new role will be based in Kampala with frequent travel up country, and will lead our IT support to the field operations team and to the network of Community Health Promoters (CHPs).
This exciting new role will ensure proper functioning and efficiency of all technology tools and assets used in the field.
The IT Field Support Manager will lead the team responsible for implementation and support of game-changing innovations, mission critical mobile tools and branch infrastructure (both hardware and software).
Responsibilities:
Field Management
Supervise and manage the team of Regional Technology Officers, including performance, technical skills, and delivery of quality service to customers – branch teams and CHPs.
Coordinate and conduct trainings related to IT (systems, application, new equipment) for field staff to have ongoing learning and development
Establish and oversee a rapid response help desk system to ensure timely response to endemic and one-off issues with technology in the field
IT
Assets Management:
Ensure continuous proper functioning of all technology tools and assets used in the field especially LG Android CHP Application, Supervisor application, Branch hardware and software environments
Manage all IT assets used in the field: Android phones, tablets, computers
Other
Manage departmental budget and track spending on equipment and staff
Support the Technology and Innovation Manager with insights from the ground and potential product evolution
Key liaison with MNOs and/or aggregator
Innovate, test, and roll out solutions that keep Living Goods at the forefront of technological innovation.
Minimum Qualifications:
4 years+ of work experience in information technology with proven management of team
Customer Care experience a plus
Strong attention to Detail
Bsc in Computer Science, Information Technology, Electrical Engineering or related field
Excellent oral and written communication skills
Willingness to travel across the country for extended periods
How to Apply:
For more information and job application details, see; Living Goods IT Field Support Manager Jobs in Uganda
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