Living Goods - IT Support Assistant Jobs in Uganda
Living Goods - IT Support Assistant Jobs in Uganda
The Opportunity As an IT Support Assistant you will implement and support Living Goods’ mission critical mobile tools. Based in Kampala, you will work with our branch-based Technology and Operations teams, which will require frequent travel across Uganda.
Responsibilities
Network Administration
Deliver Optimal services over the network. Rectify network and system failures.
Implement the delivery of network connections to various locations in branch offices and continuous monitoring of the entire network
Maintain centralized documentation of all network system changes and inventory of all such systems
Ensure apt security levels on network, infrastructure and servers are maintained
Oversee consistent internet connectivity at the two HQ offices
General IT Support
Support users in accessing resources like printers, internet, emails, box sync, Living Goods Applications, projectors, laptops, workplace etc. Train users on basic IT Support like on how to use, printers, outlook, setting up projectors, installing applications, working with Box Sync.
Taking ownership of incidents/problems; actioning and updating logged tickets and ensuring escalation paths are followed
Installing hardware and software including: Office workstation, Operating Systems, Email, Box sync, Quick Books, Modems, Antivirus, ERP, LG Apps and other needed software
Issue out devices to staff members and third parties. Maintain a database of all issued devices and handle major device repairs
Carry out IT equipment setup and
maintenances.
LG staff Training
Hold refresher IT trainings for all staff which focus on: Microsoft package skills, LG Smart Health and Supervisor App, Basic Android troubleshooting techniques, Computer use, IT assets use and maintenances, ERP & POS use
Asset Management
Ensure to practice IT asset management inclusive of component inventory maintenance and associated documentation
Education Qualification:
2 years+ of work experience in information technology. A minimum of 1 year in a similar position
BSc in Computer Science, Information Technology, Electrical Engineering or related field
ITIL/Comptia A+/Comptia Network+ or related is a must
Experience with system monitoring and benchmarking
Customer Care experience
Knowledge of wireless systems and data communications,
Understanding of the Android operating system
Microsoft Windows OS Administration and Operating systems proficiency
Excellent oral and written communication skills
How to Apply
For more information and job application details, see; Living Goods - IT Support Assistant Jobs in Uganda
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