Lipa Later Debt Manager (Collections Agent) Jobs in Kenya

Lipa Later Debt Manager (Collections Agent) Jobs in Kenya

Debt Manager (Collections Agent)

Company Information:

Lipa Later is a consumer finance organization leveraging financial inclusion by allowing people to pay for otherwise un-affordable smart devices and other consumer items in affordable monthly installments.

To ensure our clients receive nothing short of the best quality and variety in the market, we have partnered with several organizations including Samsung East Africa, Anisuma, Oppo Kenya, Infinix, Startimes, Jumia, Saruk, Tile and Carpets, House Wife’s Paradise.

Responsibilities:

Organize calling list according to severity of delinquency – severity of delinquency here will be determined by the loan amount; installment amount for short term loans (3 months and below) and client repayment history.

Call debtors before Due dates to remind them to make repayments

Call debtors on due dates to ensure they repay

Receive and record all Promises to Pay from debtors

Negotiate for clearance of arrears/default with clients

Negotiate for most agreeable Promises to Pay from debtors – most agreeable are those to pay within 7 days of the instalment falling due for arrears and within seven days after calling for older defaulters

Daily update Individual Collection Portfolio records – that is repayments made, Promises to Pay made, demand

notices sent, accounts recommended for repossession.

Ensure demand notices for debtors who did not keep their Promises to Pay are sent in a timely manner as per policy.

Follow up on Promises to Pay received.

Recommend clients to be repossessed based on response so far received and the debt collection policy.

Conduct repossessions on defaulted accounts as per plan.

Needed experience

At least two (2) years’ experience in debt collection or at least two (2) years’ experience in microfinance.

Proficiency in MS Office

Proficiency in usage of debt record databases

Exceptional communication skills

A good listener

Aggressive and persistent personality
Organized

Works well with minimal supervision

Report writing and presentation skills

How to Apply

All written applications and CVs should be submitted via the email below:careers@lipalater.com by 12th April 2019

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