Lipa Later Customer Service Agent Jobs in Kenya

Lipa Later Customer Service Agent Jobs in Kenya


Job Description

  • the CS agent will be part of Lipa Later Customer Service Team and will be responsible for all interactions with our customers.

  • He/she is to ensure all of the questions, requests, and issues of the customers are answered and solved in a professional way with customer centricity as our main driving force.

    Responsibilities

  • Attending to customers issues through inbound calls, social media platforms emails, and chats.

  • Customer management

  • Customer retention strategy implementation.

  • Provide product and service information to customers.

  • Product pitches and education on our products to customers.

  • Resolution and escalation of customer’s issues.

  • Contract preparation

  • Partner engagement

  • Upsell & Cross sale products and services.

  • Customer fulfillment and satisfaction

  • Assistance in customer experience initiatives

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

    Qualifications

  • Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.

  • More than 4 years’ customer support experience or experience as a client service agent

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Exceptional fluency (speaking, reading, writing, understanding) of Kinyarwanda & French required.

  • Ability to multi-task, prioritize, and manage time effectively.

    How to Apply

  • If interested, kindly send your CV to

  • careers@lipalater.com with the subject line “Customer Service Agent – Nairobi”.


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