Lipa Later Customer Service Agent Jobs in Kenya

Lipa Later Customer Service Agent Jobs in Kenya

Are you a self-motivated person with experience in delivering high standards of customer service?

Are you a smart and dynamic individual who has passion and drive for providing excellent customer service?

We have an exciting opportunity for a Customer Service Agent to join our thriving customer services department.

The main purpose of this role is to deal with stakeholder’s queries in a professional manner.

You will be the first point of contact for our Lipa Later stakeholders. It is an integral part of our business and a great way to establish a solid foundation within the organisation.

The ideal candidate will enjoy working in a vibrant environment that is mission driven, result oriented and community based.

Company Information:

Lipa Later is a consumer finance organization leveraging financial inclusion by allowing people to pay for otherwise unaffordable smart devices and other consumer items in affordable monthly instalments.

To ensure our clients receive nothing short of a high-quality range of emerging and trending products, we continue to engage in partnerships with quality brands including but not limited to Samsung East Africa, Anisuma, Oppo Kenya, Infinix, Startimes, Jumia, Saruk, Tile and Carpets, House Wife’s Paradise.

The role will include the following responsibilities:

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer

accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.

More than 2 years’ customer support experience or experience as a client service agent

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

How to Apply

All written applications and CVs should be submitted to careers@lipalater.com. by 21st February, 2019

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