Lighting Finance Technology Limited Customer Service Agent Jobs in Nigeria

Lighting Finance Technology Limited Customer Service Agent Jobs in Nigeria

Lighting Finance Technology Limited is a Loan Company, giving out soft loans to individuals and the general public.

It is is an innovative Online based organization in the business of giving out Loans and Credit facilities to deserving applicants that meet requirements for such loans via our Applications.

Location: Oregun - Ikeja, Lagos

Employment Type: Full-time

Job Summary

We are seeking an outgoing, organized, and friendly Customer Service Agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications.

In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Duties and Responsibilities

Maintain updated knowledge of all company products and services in order to provide adequate education to customers

Provide information and instructions about relevant products and services

Make product and service suggestions to meet the customer’s specific needs

Obtain necessary information from customers to adequately follow up

Document important customer information for future reference

Collect and record customer feedback and information, and share with appropriate departments and team members

Generate interest in new products or services and connect customers with salespeople when required

Foster and maintain relationships with customers to improve our retention rate

Field incoming phone calls and respond to phone messages from customers

Promptly respond to customer questions submitted via email or our website

Answer customer questions and provide information to resolve any issues

Process orders and returns

Attend

all required customer service-related meetings.

Requirements and Qualifications

High School Diploma or equivalent

1+ years’ of experience in a customer service-related role

Positive, service-oriented attitude

Ability to thrive in a fast-paced and sometimes high-pressure environment

Basic computer skills and excellent phone disposition

Willingness to work independently or as part of a team.

Excellent written and verbal communication skills

Ability to foster and maintain relationships

Organizational skills with the ability to manage numerous projects and priorities at once.

Salary
N40,000 - N85,000 Monthly.

Application Closing Date
30th November, 2022.

How to Apply

Interested and qualified candidates should send their updated CV to: lightingfinancetech@gmail.com using the Job Title as the subject of the email.

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