Lendsqr Product Support Officer Jobs in Nigeria
Lendsqr Product Support Officer Jobs in Nigeria
Job DescriptionWe are looking for an exceptional candidate to take on the role of Product Support Officer.
It is an exciting role responsible for managing the many digital lenders and API users powered by the Lendsqr system.
Responsibilities
Providing help and answers to the customers technical issues through identification of the problem itself, research on answers, and subsequent provision of guidance
Guidance of the users to support them in becoming more productive
Support in the development of programs to train the customer on how to use the products
Determining customers’ issues, explaining the best possible solution, and ensuring it is handled in compliance with the company’s guidelines and policies
Monitoring of internal systems
Work with Engineering and other Operations teams to diagnose and solve technical user problems
Optimize our support documentation and processes to improve users’ experiences and help scale our operations
Requirements
Degree in Computer Science, Business or other related fields
Experience working as a Product Support Officer or a related role
Competencies/Skills:
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Analytical and problem-solving skills
The ability to work independently and as part of a team
Open to learning new things and every function of the business, be innovative and creative
Conflict resolution skills
Customer-oriented
Ability to work across teams to get customer issues resolved - experience working closely with software engineers on bugs
or product managers on new features is a plus
Flexi work time - The ability to work on weekends is a plus
Have software development experience in one or more of the following areas:
backend development (Java, C#, Node.js, Python, PHP)
web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
mobile development (Android, iOS, React Native).
Compensation Structure
Base pay
Incentive pay
Internet data reimbursement
Other company benefits as defined by policy.
How to Apply
For more information and job application details, see; Lendsqr Product Support Officer Jobs in Nigeria
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