Lendsqr Product Support Officer Jobs in Nigeria

Lendsqr Product Support Officer Jobs in Nigeria



Job Description
  • We are looking for an exceptional candidate to take on the role of Product Support Officer.
  • It is an exciting role responsible for managing the many digital lenders and API users powered by the Lendsqr system.

    Responsibilities
  • Providing help and answers to the customers technical issues through identification of the problem itself, research on answers, and subsequent provision of guidance
  • Guidance of the users to support them in becoming more productive
  • Support in the development of programs to train the customer on how to use the products
  • Determining customers’ issues, explaining the best possible solution, and ensuring it is handled in compliance with the company’s guidelines and policies
  • Monitoring of internal systems
  • Work with Engineering and other Operations teams to diagnose and solve technical user problems
  • Optimize our support documentation and processes to improve users’ experiences and help scale our operations

    Requirements
  • Degree in Computer Science, Business or other related fields
  • Experience working as a Product Support Officer or a related role

    Competencies/Skills:
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Analytical and problem-solving skills
  • The ability to work independently and as part of a team
  • Open to learning new things and every function of the business, be innovative and creative
  • Conflict resolution skills
  • Customer-oriented
  • Ability to work across teams to get customer issues resolved - experience working closely with software engineers on bugs
    or product managers on new features is a plus
  • Flexi work time - The ability to work on weekends is a plus
  • Have software development experience in one or more of the following areas:
    backend development (Java, C#, Node.js, Python, PHP)
    web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular)
    mobile development (Android, iOS, React Native).

    Compensation Structure
  • Base pay
  • Incentive pay
  • Internet data reimbursement
  • Other company benefits as defined by policy.

    How to Apply

    For more information and job application details, see; Lendsqr Product Support Officer Jobs in Nigeria

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