Lendigo Customer Support Specialist Jobs in Nigeria

Lendigo Customer Support Specialist Jobs in Nigeria

About the Job

The Customer Support Specialist will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

They love to talk and understand the value of good communication skills.

Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.

Problem-solving also comes naturally to customer care specialists.

They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Key responsibilities

Answering questions about products’ details, the company and issues with account for the customers.

Assisting customers with technical issues experienced on the app or website and escalate any issue(s) to the appropriate unit.

Receiving Inbound calls and resolving queries via mails, CRM and via all available platforms/channels.

Making Outbound follow-up calls to sales leads and persuade potential customers to complete and submit their application

Responsible for the overall management of all strategic and operational customer onboarding and relationship activities.

Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.

Take ownership of the management of the Telesales and Customer Experience function of the business.

Drive increased revenue and profit to achieve the Company’s ambitious growth.

Working to stringent targets, the job holder will be required to adopt a professional and knowledgeable approach to each new business call.

Your Profile

1 - 2 years of working experience in a similar role with a startup, finance, investment

banking or private equity firm

Proven track record of personal, academic and professional achievements

Ability to work in an independent, structured and goal-oriented manner

Ability to adapt to new challenges in a dynamic and fast-paced environment while multitasking is of utmost importance

Ability to prioritize deliverables and meet demanding deadlines

Fluency in English.

Benefits and Perks

Coaching opportunities and learning Financial Technology from the best
Join a young, passionate, hungry, and growing team of entrepreneurs & facilitators
Regular get-togethers like team events, etc.

Flexible working hours and offsite work arrangements

Pension, life, and health insurance schemes

High degree of autonomy, flat hierarchy, open communication, and get shit done attitude.

How to Apply

For more information and job application details, see; Lendigo Customer Support Specialist Jobs in Nigeria

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