Lead Generator Jobs in Mombasa, Kenya
Lead Generator Jobs in Mombasa, Kenya
Location: Mombasa
Main Purpose of Job:
To provide direct support to the Commercial Manager by making cold calls and booking appointments for the commercial team to ensure that the department meets its targets.
Key Responsibilities
Complete and maintain accurate sales forecasts, data gathering and reports as instructed by the Commercial Manager
Conduct Post Commercial sale follow ups
Conduct customer needs, analysis, research of customer requirements
Participate in Commercial department meeting and take responsibility for sales improvement initiatives and other assigned action items
Conduct regular customer review calls as per customer review procedure and follow up as necessary
Assist in customer escalation as per escalation procedure
Perform customer routine follow up calls to hit Commercial Department Goals
Support in Commercial department projects including proposals, tenders and tele sales
Identify areas of improvement and enhancement in the commercial department analysis reports assist in creating and implementing solutions
Ensure Commercial administration duties are performed accurately and on time
Collect and report post sales customer information and issues
Answer all incoming customer calls in a professional and efficient manner.
Identify potential customer needs/ opportunities to grow our business.
Conduct follow up calls on a daily basis to customers who have expressed an interest in our services
Respond to customer/ client emails in a professional manner.
Work closely with the internal team members and external Sales team
to ensure high customer satisfaction.
Manipulate and manage spreadsheets.
Strong phone presence and experience dialling dozens of calls per day
Perform any other duties assigned by the Commercial Manager
Skills and Knowledge Job Demands
Minimum Academic Requirement
University graduate with a relevant business qualification
Other Specialist Training or Certifications
Diploma in sales and marketing, Customer Care, Business development or any other relevant certification
Minimum Years of Relevant Experience
At least 2 years’ experience in service industries.
One Year Sales Experience or some level of customer service experience
Skills & Competencies
Competencies
Working Knowledge of Microsoft, Word Excel, PowerPoint
Excellent Customer care skills and interpersonal skills
Time management and prioritizing skills
Strong written and verbal communication skills
Ability to solve complex problems effectively
Strong analytical, detail-oriented skills
How to apply
If you qualify for the above, kindly send your CV to recruit@hrmconnection.com on or before 1st December 2018.
Only shortlisted candidates will be contacted.
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