Lead Field Technician Jobs in Kenya
Lead Field Technician Jobs in Kenya
Role SummaryTo manage the daily technicians in trade both insourced and outsource with the goal to meet the daily Preventative maintance target and achieving the OTRR as per the agreed customers SLA. To attend to all repairs and PM calls within the assigned region of Kenya.
Roles & Responsibilities
Overall responsible for daily field service performance for both in house technicians and contractor maintenance service provider’s (MSP) technicians.
Overall responsible for achieving the daily Preventative maintenance target per technician and MSP.
Daily route planning and effective utilization of company resources.
Attending to technical repairs and preventative maintainance calls in own area of responsibility.
Daily reporting of calls attended
Achieving the OTRR (On time repair rate) of 95% for all customers.
Effective use of eService and Pocket biz
Performance coaching and discipline of team
Training and knowledge transfer to in-house team and customer technicians.
Must be customer service minded above everything target orientated.
Good communication skills- Written and Spoken.
Good understanding of the Forward system.
Inventory control, internal and external customer relationship.
Excellent understanding of spare parts catalogue and Global Masterfile.
Good overall understand of the customer part numbers and description
KPIs
Overall responsible for daily field service performance for both in house
technicians and contractor maintenance service provider’s (MSP) technicians.
Overall responsible for achieving the daily Preventative maintenance target per technician and MSP.
Daily route planning and effective utilization of company resources.
Attending to technical repairs and preventative maintenance calls in own area of responsibility.
Skills & Qualifications
National diploma
Minimum of THREE years’ experience in service technical role.
Strong proficiency in Microsoft Excel, PowerPoint and other Microsoft Office products
Strong business acumen and good at understanding of technical complexities.
Strong customer facing skills – building relationships
Experience in building effective teams, demonstrating a collaborative leadership style;
Action oriented, with a proven ability to deliver results;
How to Apply
If you are qualified and up to the challenge send your Resume to vacancies@stratostaff.co.ke by 31st October 2020.
Please note that only qualified candidates will be contacted.
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