LC Waikiki IT Specialist Jobs in Kenya

LC Waikiki IT Specialist Jobs in Kenya

Job Description:

• Maintain and support point of sale and back-office systems

• Support new store openings, functionality enhancements and upgrades

• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores

• Provide first level support to customers’ requests

• Perform diagnostics of customer issues

• Resolve customer issues by troubleshooting over the phone with customer contacts

• Refer customer issues to upper-level support when necessary

• On-site diagnose, repair and upgrade hardware or software as necessary

• Ensure accurate documentation of all calls handled

• Perform follow-up call-backs with customers

• Keep up-to-date on all Service Desk processes and troubleshooting procedures

Specific Competencies:

• Ability to work in a multinational/multicultural environment

• Ability to fill multiple roles simultaneously

• Able to travel frequently locally and abroad

• Excellent troubleshooting skills

• Excellent customer service and interpersonal skills

• Team player and strong in communication

Requirements:

• University degree in Computer Science or equivalent

• Minimum 2 years of helpdesk support experience is a must; support experience in POS systems will be a plus

Professional Know-How:

• Fluent in English (both written and verbal)

• Preferably MCSA (Microsoft Certified Solutions Associate) certified

• Strong knowledge of Windows server/client operating systems, PC hardware and local area networking

• Minimum entry-level knowledge of SQL Server

How to Apply

For more information and job application details, see; LC Waikiki IT Specialist Jobs in Kenya


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