Law Society of Kenya Law Society of Kenya Assistant Program Officer Member Services Jobs in Kenya

Law Society of Kenya Law Society of Kenya Assistant Program Officer Member Services Jobs in Kenya

Job Descrption

Serve as the first point of contact for members seeking technical assistance over the phone or email;

Handles and resolves membership concerns and informs ICT Program Officer of unusual situations or unresolved issues;

Responds to member inquiries and service requests, and perform active follow-up to ensure member satisfaction and increased member engagement;

Improves customer satisfaction by identifying patterns of problems and barriers to solutions and providing insight to resolve them;

Assisting members in various online services like PC applications, Events Booking and paying, getting PCs, COG’s and related services;

Identifying and documenting systemic issues and forwarding them to the Program Officer, ICT;

Qualification

Relevant degree.

Minimum two (2) years relevant experience at
equivalent position.

Perform remote troubleshooting through diagnostic techniques and pertinent questions;

Determine the best solution based on the issue and details provided by members

Record events and problems and their resolution in logs;

Follow-up and update member status and information;

Managing positive relationships with our technical support providers and vendors;

Convey any feedback or suggestions by members to the appropriate internal team;

Identify and suggest possible improvements in procedures;

Assist in hardware and software installation, configuration and maintenance;

Monitors membership information on the ERP System and Portal; and

Army Jobs - Navy Jobs - Military Jobs

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.