Lancet Laboratories Client Relations Officer Jobs in Uganda

Lancet Laboratories Client Relations Officer Jobs in Uganda

Key Responsibilities

Sales

• Sell/Promote Lancet Uganda services as per the assigned target set.

• Meet set quantitative and qualitative targets

• Identify our customer pain-points and ensure that these are escalated as appropriate to ensure resolution

• Iidentifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.

• Adhere to the steps outlined from the selling skills tool.

• Organize appointment and meetings (e.g CME’s, Round table meetings e.t.c) with all the various healthcare ecosystem staff.

• Ensure that there is a return on investment in sales activities

• Develop a territory action plan to execute with proficiently on the agreed upon targets.

• Submit timely sales and revenue report as per my stipulated guidelines i.e. Every week or as advised by the immediate manger and / or head of department

Marketing

• Promote marketing communications related to the various services we offer through the marketing material provided.

• Build & maintain relationships with key employees among our customers.

• Track and monitor the customer needs throughout their journey.

• Act as point of contact for compliments and complaints and manage appropriately.

• Ensure both the company and clients adhere to contract terms i.e SLA.

• Attend company sponsored events such as doctor conferences and meetings.

• Contributing to the development of marketing strategies.

• Gather competitor intelligence from available industry reports, public information, field reports, and relay the same to immediate supervisor to inform company tatics.

Business development

• Reach out to customer leads through cold calling

• Advise clients on creating profitable business by advising on the policies around our SLA’s.

• Ensure business continuity is carried out if there is a reassignment of territories. i.e Co-ride with fellow CRO for proper handovers.

Other

• Maintain or update business databases to ensure correct and accurate information.

Required Experience

• Minimum holder of higher diploma in Marketing, Business Development or equivalent

• Relevant qualifications in Medical Science, pharmaceuticals

• Minimum of 2 to 3 Years Relevant Working Experience in Similar Role

Competencies required for the Job

• Analytical processes and services

• Attention to detail

• Business numeracy

• Excellent communication skills

• Confidentiality\Sensitivity

• Flexibility

• Interpersonal skills

• Self-management

• Basic Accounting skills

How to Apply

Interested applicants should submit their Application, CV, certified ID copy, qualifications.
To: Human Resource Manager, Lancet Laboratories Uganda Limited, Pox 36335, Kampala. Or Hand deliver Lancet Head Quarters, North Park Plaza, Bweyogerere, Opposite Uganda National Bureau of Standard (UNBS). Or Email: hr@lancet.co.ug

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