Lafarge Africa Order Fulfillment Manager Jobs in Nigeria

Lafarge Africa Order Fulfillment Manager Jobs in Nigeria

Summary

Supervise end to end directly, the Lafarge Africa Plc Order Management and

Fulfillment operations (DM/LMAPP/OM Units),

Create and maintain processes that are customer centric towards achieving heightened customer service metrics with “Customer Delight” and “Revenue” as the bottom lines.

Responsibilities

Successful running of OFT operations

Proactive and problem solving attitude in handling of Customer complaints/requests WITH CX at the top of mind

Responsible for OFT members performance levels.

Ensure that all OFT parameters –are tracked, monitored, reported, and improved.

Process and policy creation and inputs.

Support the Head of Customer Service towards ensuring all Lafarge CS department goals and visions are met.

Backlog management and reporting

Ensure the FIFO is maintained by the team while order planning

Ensure Best Shipping Point is allocated to at aleast 90% of all planning requests.

Ensure that all orders are consumed before the 90day expiration or voided in line with policy

Any other assigned duties.

Qualifications & Experiences

B.Sc. in any Business / Statistical / Science course.

At least 5 years’ experience in customer service management.

At least 2 years in Sales Admin/Order Mgt.

In-depth knowledge of customer service/operations/customer experience policies and practices

Proficiency in SAP(ERP) and other Order fulfilment tools.

Experience in order mgt/sales admin DESIRABLE

Understanding of CSAT/NPS/CES/OFR/OTS and other metrics

within CS

Certification in Customer Services is desirable.

Thinking, analytical, problem solving skills

Active listening skills and high stress tolerance level

Strong leadership capabilities

Good supervisory and people management skills

Organizing and planning skills

Strong communication and influencing skills

Interpersonal skills.

Working Options:

Based in Lagos or willing to relocate

Role requires flexible working times

How to Apply

For more information and job application details, see; Lafarge Africa Order Fulfillment Manager Jobs in Nigeria

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