Laboremus Technical support associate Uganda Jobs in Uganda
Laboremus Technical support associate Uganda Jobs in Uganda
About UsLaboremus Uganda creates financial technology solutions for clients in East Africa and Europe.
We help large banks, financial institutions, and start-up banks get digital. Leveraging our expertise, we also bring financial technology to the underserved: alone and in partnership with others.
We believe digital financial services should be tailored, simple, and accessible for everyone.
Laboremus Uganda is part of the Laboremus Group which was founded in Norway in 1996. Today, the group has offices in Norway, Serbia and Uganda.
What You Will Do
As a Technical Support Assistant, you will give excellent support to our clients while at the same time ensuring that this does not conflict with our internal workflows and collaboration.
Be prepared to face new challenges from clients every day, and work with many people, both externally and internally.
Your responsibilities will include:
Maintaining communication and building excellent relationships with our clients.
Providing both technical and user support to clients (both B2B and B2C clients).
Logging service requests.
Rigorously analyze client requests and make sure that we resolve them to the best of our ability.
Assessing urgency and prioritize/escalate appropriately.
Owning a client request until it is resolved. This includes acting as the Product Owner in the cases where this is needed.
Following internal routines to resolve client support requests/concerns.
At all times, have an overview of incoming, ongoing, and resolved cases.
Obtain Customer feedback and relay to the Product Owner.
Building a comprehensive and detailed understanding of our solutions and technology.
Be a critical and thorough test user of new features and
updates.
Requirements
In order to join our team, we have some requirements we need you to meet in order for us to know that you are most definitely one of us!
You Must Have
Excellent communication, organization, and prioritization skills.
A technology background, either through work experience or a degree in Computer Science, Business Computing, or any other engineering field.
A self-starter attitude and the ability to work independently.
The ability to communicate clearly and timely to clients (this includes system developers, users, and internal staff)
The ability to translate, relay, and explain complex problems in a simple and understandable language.
A thorough and methodical attitude to problem-solving.
A strong preference to follow processes, routines, and checkboxes.
Experience/knowledge of mobile, web, or Fintech solutions development (this is not a demand, but a clear advantage).
Its Nice If You Have
Experience with JIRA / other project management tools
Experience with end-user training
Experience with L2 support & technical communication
At least two years’ experience working in a technical support role (end-user support or B2B)
How to Apply
For more information and job application details, see; Laboremus Technical support associate Uganda Jobs in Uganda
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