KUTRRH ICT Officer (ICT Support) - Jobs in Kenya

KUTRRH ICT Officer (ICT Support) - Jobs in Kenya

Position Summary
Reporting to the Head of ICT Applications, Multimedia & Support, the ICT Officer (ICT Support) is
responsible for offering and coordinating General ICT support services to users across the Hospital. This role is based in the ICT Support Office under the ICT Applications, Multimedia & Support Section of the ICT department at KUTRRH.

Main Duties and Responsibilities

Offer first level ICT support to Hospital Staff.

Use the ticketing system to handle ICT Support tickets raised by users.

Escalate unresolved tickets to the relevant ICT maintenance sections.

Plan for maintenance of various ICT equipment in the Hospital including computers, printers,
Broadcasting equipment, network devices etc.

Offer continuous training to users in matters ICT with a view to ensure self-support and knowledge of ICT Security Best Practices & ISMS.

Ensure smooth operation of ICT equipment including broadcast equipment.

Monitor the usage of ICT resources in the Hospital and advise ICT management through regular
reports.

Offer training to users requiring broadcast services and virtual meetings.

Provide regular reports on tickets raised and emerging issues in the usage of the ICT in the Hospital.

Any other work-related duties assigned by your supervisor.


Minimum Qualifications

Bachelor’s Degree in Computer Engineering/ Telecommunications/ Electrical Engineering or a related Degree from a recognized institution.

Professional certification in networking or electrical a such as CCNA, CCNP, Huawei or related
programmes.

Strong knowledge of Information Technology Infrastructure Library (ITIL)/ ICT Governance.

Knowledge, understanding and ability to interpret system flow charts, System & Devices Manuals
and ICT principles.

Experience in offering IT support in a busy environment. Experience in working in a Hospital/
Medical environment will be an added advantage.

Understanding of operation and installation and troubleshooting of Electronics, Communication,
and ICT Equipment & software

Understanding of current trends in ICT.

Knowledge of professional standards & regulations including data privacy practices and laws.

At

least three (3) years of working experience in ICT/ Engineering field.

Certification in A+ or N+ will be an added advantage.


Soft skills required for the job

Communication skills

User management skills

Organizational skills

Observation skills

Analytical skills

Ability to work under pressure



How to apply

If your background and competencies match the specifications of the above positions, please apply online

via: www.kutrrh.go.ke/careers OR send hard copies of your Application Letter, Curriculum Vitae, and

Filled Application Form and Licence ONLY to the address below:

The Chief Executive Officer
Kenyatta University Teaching, Referral & Research Hospital
P.O. Box 7674 – 00100 GPO
Nairobi Kenya

For all applications, please indicate the subject as follows: JOB APPLICATION – JOB REFERENCE
NUMBER. Please note that you must attach the Application Letter, CV, Filled Application Form, and license when you apply online via the portal.

The deadline for the receipt of all applications is 19th August 2022

Only shortlisted candidates will be contacted. All successful candidates must fulfil the requirements of Chapter

Six of the Constitution of Kenya 2010, including.
• Certificate of good conduct from the Directorate of Criminal Investigations
• Clearance Certificate from the Higher Education Loans Board (for university graduates only)
• Tax Compliance Certificate from the KRA
• Clearance from Ethics & Anti-Corruption Commission
• A report from an approved Credit Reference Bureau


For more information and job application details, see; KUTRRH ICT Officer (ICT Support) Jobs in Kenya


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