KUTRRH ICT HMIS Support – Gatundu Annex Jobs in Kenya

KUTRRH ICT HMIS Support – Gatundu Annex Jobs in Kenya

Position Summary

Reporting to the Head of ICT Applications, Multimedia & Support, the ICT Officer (HMIS Support) is responsible for offering and coordinating ICT & HMIS support services to users across the Hospital. This role is based in the HMIS Support Office under the ICT Applications, Multimedia & Support Section of the ICT department at KUTRRH.

Duties and responsibilities

Provide first level support to users of the Hospital Management Information System.

Offer continuous training and support to users of the HMIS.

Ensure smooth operation of the HMIS and notify the developer on any downtimes.

Testing of changes made in various modules of the HMIS and other related software.

Coordinate use acceptance testing of changes, new functions and technology improvements.

Provide the HMIS developers with feedback from users of the system.

Document bugs and challenges faced during the usage of the HMIS.

Provide regular reports on the usage and issue tracking of the HMIS.

Any other work-related duties assigned by your supervisor.

Minimum Academic Qualifications

Bachelor’s Degree in Computer Science/ Information Technology/Telecommunications/ Electrical Engineering/ Business Information
Technology or a related Degree from a recognized institution.

Knowledge, understanding and

ability to interpret system flow charts, Software Support Manuals.

Knowledge and understanding of operation of Enterprise Resource Planning Systems (ERP). iv. Understanding of current trends in digital technologies.

Experience in offering IT support in a busy environment. Experience in working in a Hospital/ Medical environment will be an added advantage.

Strong knowledge of Information Technology Infrastructure Library (ITIL)/ IT Governance.

Knowledge of professional standards & regulations including data protection practices and laws.

At least three (3) years of working experience in ICT field.

Soft skills

Communication skills

User management skills

Organizational skills

Observation skills

Analytical skills

Ability to work under pressure

How to Apply

For more information and job application details, see; KUTRRH ICT HMIS Support – Gatundu Annex Jobs in Kenya

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