K-Unity SACCO Customer Relationship Management Team Leader Jobs in Kenya

Key Responsibilities

Responsible for efficient management of the customer life cycle to meet company objectives of profitability, company success and stakeholders experience.

Lead customer service initiatives that enhance customer satisfaction by developing complaint handling mechanisms, feedback mechanisms and promoting information dissemination (among other measures) in a manner that reduces complaints towards zero.

Developing of ways/initiatives to show appreciation to loyal clients.

Developing methods to improve and maintain the overall brand experience.

Identify product gaps through market research, market intelligence or otherwise and recommend modifications and /or new product development.

The ideal candidate must possess the following:

Qualifications

Hold a bachelor’s degree in Commerce/Business, or related field.

Professional qualifications MSK/ICM is a plus.

Have a minimum of four (4) years’ experience at Branch management in the Banking/Sacco sector with proven result track record.

Competencies

Understand the Sacco Act and general laws related to Banking/Co-operatives, high levels of professionalism and professional development.

Management and leadership ability: Have excellent interpersonal and people management skills.

Computer skills: Adept in use of Ms. Word, Excel, Access, power-point, and Internet.

Personal Attributes

Personality: results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hardworking, and able to work without supervision.

Honest and with high integrity.

How to Apply

For more information and job application details, see; K-Unity SACCO Customer Relationship Management Team Leader Jobs in Kenya

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