Kuda Debt Collection Officer Jobs in Nigeria

Kuda Debt Collection Officer Jobs in Nigeria



Role Overview
  • This role is responsible for managing the collection of outstanding debts from clients and customers.

    Responsibilities
  • Manage multiple delinquent accounts for debt collection efforts.
  • Keep track of assigned accounts to identify outstanding debts.
  • Plan a course of action to recover outstanding payments.
  • Negotiate payoff deadlines or payment plans( restructured inline with agreements) .
  • Handle questions or complaints.
  • Investigate and resolve discrepancies in payments or accounts.
  • Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
  • Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.

    Measures of Success:
  • Collection rate
  • Conversion rate
  • Customer Satisfaction Index
  • NPS
  • # of Cost Saving Initiatives Implemented
  • % Training Evaluation.

    Requirements
  • OND / HND / B.Sc in Finance, Accounting, or a related field of study.
  • 3-5 year experience
  • Proficiency in the use of Microsoft Office
  • Critical thinking and problem solving skills
  • Good report writing and communication skills
  • Customer service skills
  • Good analytical skills
  • Knowledge of relevant legal requirements
  • Speaking and listening skills
  • Negotiation and conflict resolution skills.

    Benefits
    At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive
    benefits in areas including but not limited to:
  • Pension
  • Competitive annual leave plus bank holidays
  • Group life insurance
  • Health insurance
  • L&D training
  • We are advocates of work-life balance and offer a 3 day per week remote working option.

    How to Apply

    For more information and job application details, see; Kuda Debt Collection Officer Jobs in Nigeria

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