KRA Supervisor – Process Analyst Jobs in Kenya
KRA Supervisor – Process Analyst Jobs in Kenya
Job SummaryTo support the authority’s Business Process Management/Re-Engineering (BPM/R) initiatives for assigned process portfolio(s)
To drive a process excellence culture that meets the organization’s strategic goals and objectives
Key responsibilities
Core and Support Processes Design/Redesign for assigned process portfolio.
Complete process engineering projects/initiatives for assigned processes portfolio in conjunction with relevant stakeholders
Participate in cross functional process re-engineering work, liaising with stakeholders to understand process needs and use process improvement techniques to deliver efficiencies
Apply process re-engineering expertise in process re-engineering initiatives teams
Conduct detail process analysis including bottleneck analysis, time trap analysis, process cycle efficiency, lead times and statistical process control
Document processes including mapping (current and future state), physical layouts and time standards
Extract and document processes critical business requirements and develop, input to and update initiatives business case where applicable
Document project/initiative plan/roadmap; follow-up for stakeholders approval and sign-off; deliver on initiatives against scope, timelines and budget; report deviations to management and update implementation plans as needed
Input into detailed functional and technical specifications for required systems changes to optimize process efficiency through system integrations/interactions working in liaison with Business Enterprise Architecture and Projects Management Office.
Standardizing Operations Business Processes
Liaise with business owner/representatives to understand and document processes to ensure consistency across the authority
Undertake research on best practice as part of benchmarking
Identify and document instances where existing processes may be streamlined or improved to achieve process standardization
Analyze key processes and any existing gaps between what is documented and on-the ground reality.
Communicate to process portfolio Manager on root cause issues causing a conflict with the intended process execution and recommended solutions
Incorporate process metrics on all process engineering initiatives and communicate to process stakeholders appropriately
Monitor and train internal users on newly implemented business processes to heighten awareness of process.
Operationalizing Organization’s Business Process Management (BPM) Framework
Participate in providing input on improvements to the Process Engineering Methodology and Corporate BPM/R Framework
Support adoption and execution of the defined Business Process Re-engineering/Change framework within the authority
Support facilitation of Business Process Management Change activities to drive framework adoption
Provide regular progress reports to management
Support Organization BPM Capacity Development
Support delivery of continuous organizational process re-engineering/change strategy across business units
Support development of organizational awareness on process engineering and analysis.
Support provision of training programs on BPM/R framework, tools and methodology and standards to relevant staff as required.
Stakeholder and Quality Management
Collaborate with business subject matter experts to understand and document business processes
Proactively engage with stakeholders to address
needs and issues
Ensure high level of customer service across all interactions and deliverables
Manage stakeholder relationships and expectations
Serve as team representative at designated meetings and respond to questions/tasks related to business process management/
Maintain quality standards in all process engineering Initiatives
Participate in post-implementation quality audits
Participate in planning and scheduling of business process audits
Participate in conducting of business process audits; follow-ups on corrective actions and preparation of business process audit report
Administrative
Collaborate with team members to deliver on BPM initiatives
Complete all assigned tasks to ensure timely delivery
Comply with HR requirements on staff policy guidelines and requirements
Mentoring, training and skills development of interns and attaches
Any additional duties as assigned
Academic and Professional qualifications
University Degree – Upper 2nd Class or equivalent from a recognized university
Training in Business Analysis; Lean; Six Sigma or other recognized Business Process Re-Engineering/Improvement Methodologies
Project Management training or experience
Relevant work experience required
Minimum 3 years working experience of which 1 year should be in Project or Quality management role.
An understanding of Business Process improvement methodologies and techniques
Good working knowledge of process documentation tools – (Visio; BPMN or other recognized process mapping tools)
Practical experience in relevant MS Office Applications (Word, Excel, PowerPoint, Project,)
A good understanding of technology.
Skills required
Good business analytical skills
Good business awareness
Organizational and planning skills
Trouble shooting skills
Developed written and verbal communication and presentation skills
Highly innovative and creative
Strong logical and strategic thinker
Lateral Thinker and Team Player
Proactive and Solutions Oriented
Quality Orientation
Good Leadership and Interpersonal skills
Effective Process improvement technical skills
How to Apply
All applications from interested and qualified candidates must be submitted online
ONLY shortlisted candidates will be contacted.
All applications should be submitted online by 20th June, 2019.
KRA is an equal opportunity employer committed to gender and disability mainstreaming.
Persons with Disability are encouraged to apply.
KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.
For more information and job application details, see; KRA Supervisor – Process Analyst Jobs in Kenya
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