KRA Supervisor (ICT) – Service Support Jobs in Kenya

KRA Supervisor (ICT) – Service Support Jobs in Kenya

Purpose of the job:

Coordinating and overseeing the operations of the ICT Support Services in KRA Stations.

Key Responsibilities of the job

Attend to service requests and incidents assigned to the team within defined SLA.

Troubleshooting end user devices, installed applications and resolve any identified network problems both hardware and software related.

Identify, report, monitor and resolve or escalate recurring incidents which translate to problems

Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Implementation of Performance, Audit and Integrity programmes

Academic qualification:

Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or any other IT related field from a recognized university.

Professional qualification

Certification in any of the following; ITIL, COBIT, CompTIA A+, CompTIA N+, MCSE or MCSA

Project Management certification is an added advantage

Membership in a recognized IT related professional body.

Work experience:

Minimum three (3) years’ experience as software developer in user support or helpdesk in a large or busy IT organization

Working knowledge and experience in automation tools such as System Center Configuration Manager and Microsoft SharePoint

Experience in installing, configuring and troubleshooting of Windows and Linux operating

systems

Demonstrate working knowledge of printer configuration, setup and troubleshooting

Have hands on experience in setting up and troubleshooting Local Area Networks and have knowledge of different network protocols

Experience in supporting IP telephones and teleconferencing systems; Webex, Teams, etc.

Have experience in management of active directory users and computers.

Hands on experience supporting enterprise Email Systems (Server and Client) such as Domino Lotus Notes/ MS Exchange/ Microsoft 365.

Key Competencies:

Strong analytical, diagnostic, decision making and problem solving skills

Attention to details and ability to work under minimum supervision.

Proactivity and strong interpersonal skills

Good communication and presentation skills

How to Apply

For more information and job application details, see; KRA Supervisor (ICT) – Service Support Jobs in Kenya

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!