KRA Supervisor – Capacity & Availability Management Jobs in Kenya

KRA Supervisor – Capacity & Availability Management Jobs in Kenya

Job Summary

The Job holder to guarantee 24/7 availability through appropriate planning, automated monitoring, performance tuning and taking proactive measures to minimize disruptions to IT service.

Key Responsibilities

Develop Capacity Plans and capacity reports on quarterly basis and monthly basis respectively.

Sizes all proposed new systems to determine the computer and network resources required, to determine hardware utilisation, performance service levels and cost implications.

Facilitate assessment of new technology and its relevance to the organisation in terms of performance and cost.

Facilitate assessment of new hardware and software products for use by Capacity Management that shall improve the efficiency and effectiveness of the process

Maintains knowledge of future demand for IT services and predicts the effects of demand on performance service levels.

Determines performance service / resource capacity levels or thresholds.

Ensures requirements for reliability and Availability are taken into account in all Capacity planning and sizing activity.

Facilitate regular and ad hoc audits by internal/external auditors.

Other official duties assigned by ICT Management

Ensure conformity to ISO(9001/2015 and 27001/2013) and data security requirements

Academic/Professional Qualifications

Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or its equivalent qualification from a recognized Institution

Required Certifications

Operating system

(Linux or Microsoft Windows) administration certification.

Network /security basic certification.

Basic Network Management certification

Basic Systems and Database Administration Certification

Relevant Work Experience and Technical skills Required

The jobholder must have at least 3 years’ progressive work experience in user support in a busy IT environment.

Unix/Linux Certified Systems Administrator/ Microsoft Certified Engineer

Certified Data Centre Professional

Certified Storage Management

Experienced Virtualization professional

Competencies

The job holder must:

Possess excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution

Exhibit the ability to work well in a team

Possess sharp problem solving skills

Display a strong customer focus character

Demonstrate ability to prioritize workload

How to Apply

For more information and job application details, see; KRA Supervisor – Capacity & Availability Management Jobs in Kenya

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