KRA Officer – Service Support (Western Region, Busia & Eldoret) Jobs in Kenya

KRA Officer – Service Support (Western Region, Busia & Eldoret) Jobs in Kenya

Job Summary

The jobholder is responsible for carrying out 2nd Line service support activities mainly supporting hardware, software and computer systems

Key Responsibilities

Attend to service requests and incidents assigned to them within defined SLA.

Troubleshooting system and network problems diagnosing and solving both hardware and software faults.

Configuring, deploying, troubleshooting, repairing, and maintaining end user equipment and accessories.

Setup and supports audio /visual equipment for presentations and other meetings

Setup and support of virtual meeting solutions, Webex, Zoom, Teams etc.

Establishes good working relationship with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.

Installation & configuration of computer hardware operating systems and applications.

Maintaining and monitoring of computer networks and systems.

Logging the queries of end users in the incident management tool.

Capturing resolution details into the knowledge base system

Testing and evaluating new technology.

Replace computer parts as required

Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic Qualifications

Bachelor’s degree in Computer Science, IT or a related field

The following certifications will be an added advantage:

CompTIA A+, CompTIA N+ or higher

IT Governance

i.e. ITIL or higher

Relevant Work Experience/Technical Skills Required.

Minimum 1 year working experience in a busy IT environment

Working knowledge in supporting desktops software, hardware installations, configuration and support skills

Working experience in installation, configuration ad trouble shooting windows environment

Working knowledge of printer configuration setup and troubleshooting

Hands on experience in setting up and troubleshooting Local Area Networks

Good working knowledge of office productivity tools

Competencies

Excellent listening and questioning skills combined with the ability to interact confidently with users to establish what the problem is and explain solution.

Ability to be Team player

Problem solving skills

Customer focus

Ability to prioritize workload

How to Apply

For more information and job application details, see; KRA Officer – Service Support (Western Region, Busia & Eldoret) Jobs in Kenya

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