KRA Officer Service Monitoring (Primary & Secondary sites) Jobs in Kenya

KRA Officer Service Monitoring (Primary & Secondary sites) Jobs in Kenya

Job Summary

The job holder is responsible for 24/7 Service monitoring of all KRA systems and reporting on systems availability.

Key Responsibilities

Administer Service monitoring tools that give real-time observability to data centre infrastructure, networks, system and business applications and databases.

Carry out service monitoring at the Network Operation Centre.

Periodic reporting (Daily, Weekly, Monthly & Quarterly), analysis, and escalation of service outage/ degradation incidences observed from automated monitoring tools for the purpose of resolution.

Assist other ICT sections on root cause analysis of problems flagged as recurrent by automated monitoring tools as well as offering first line support to users.

Use of appropriate technologies to enhance productivity e.g. E-Mail, Online Meeting and other Internal ERP workflow solutions.

Negotiate with stakeholders’ e.g. business departments like Customs & Border Control and Domestic Taxes Departments in developing relevant business thresholds and standards for service monitoring.

Participate in identifying and configuring of the components to be monitored; set up thresholds, and monitor the systems performance, availability and capacity against the defined thresholds.

Escalate analyzed and categorized alerts to Service desk to defined recipients as per the service Outage notification Procedure and update the escalation procedure

Perform any other job given/assigned by the supervisor.

Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic Qualifications

Bachelor's in Computer Science, Bachelor of Science in Information Technology/ Bachelor of Business Information Technology or its Equivalent

Professional Qualifications

Required Certification

Linux/Unix Certified Systems Administrator/ Microsoft Certified Engineer

Relevant Work Experience

At least one (1) year work experience in an Information Technology field preferably at Data Centre, Network or end user environment.

Technical Skills Required

Knowledge of Data Centre platform and cloud technologies (Software defined Data Centre, Software defined WAN/LAN), Linux OS, Microsoft Server OS, VMware ESXi platform virtualization, application containerization, Storage capacity management or Infrastructure as a Service (IaaS) management tools, Monitoring tools (IBM ITSM, Nagios/NagVis, Grafana, Elastic stack, Zabbix, Cisco ThousandEyes or SolarWinds is an added advantage.

Ability to install and configure Unix/Linux/ Windows installations.

Ability to manage systems installations including mix of databases and applications.

Competencies

The post holder must possess:

Knowledge of desktop software and hardware installation, configuration and

support skills

Excellent listening and questioning skills combined with the ability to interact confidently with users to establish what the problem is and explain solution.

Ability to be Team player

Problem solving skills

Customer focus

Ability to prioritize workload

How to Apply

Job Application Guidelines

Registration

Go to kra erecruitment portal and then click on the ‘Register’ button to start the application process.

After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on

After registration go to KRA erecruitment portal.

Key in your username and password then click on ‘Log in’ to access your account.

After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To Create or Update Applicant Detail)

On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.

Click on ‘My Profile’ to create and update your profile.

Follow the instructions to complete your profile.

The process will end by clicking the tab “Overview and Release”.

Ensure you click the check box on the page to complete the profile.

Application Process

To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.

Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.

Click on the Job posting to display the details of the position.

To apply for the position, click ‘Apply’ button at the top of the page.

Follow the instructions to complete and submit your application.

Kindly note that all mandatory fields must be completed.

To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

For more information and job application details, see: KRA Officer Service Monitoring (Primary & Secondary sites) Jobs in Kenya


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