KRA Manager - Business Application Support Jobs in Kenya
KRA Manager - Business Application Support Jobs in Kenya
Job SummaryThe job holder is responsible for;
Providing effective and adequate technical support to operational Corporate Support Services (CSS) business systems by addressing system problems and user requests.
Providing continual improvements to existing CSS business systems and supporting systems by ensuring that solutions designed to address business needs meet the required quality standards.
Maintaining operational readiness of business systems through supervision and coordination of technical systems support teams
Carry out and supervise analysis, categorization and escalation of issues reported.
Prepare data correction scripts and escalate enhancements and defects to developers and issues requiring clarification to business transformation offices
Key Responsibilities
Reviews the Software Change Requests (SCRs) for systems changes/enhancements to ensure that they have adequately addressed the requested changes and identifies areas of improvement before approving for implementation.
Monitors and maintains operational readiness of business systems by enforcing standards set to address identified system issues.
Identifies areas of potential systems and process improvements, assesses them for both technical and business suitability and advises stakeholders appropriately.
Reviews systems technical requirements specifications to ensure that they are well articulated and properly documented before seeking automation approvals of business processes
Vets systems technical requirements specifications and System Use Cases (SUCs) for completeness, relevance, viability and makes recommendations for improvement.
Recommends risk-mitigating measures and ensures that they are addressed as part of systems maintenance initiatives.
Vets escalated incidents and problems affecting business systems to ascertain validity and makes appropriate recommendations.
Monitors allocated tasks to ensure that escalated problems are resolved within set timelines and standards and leads in resolving complex issues
Evaluates systems performance parameters, identifies areas of improvement, implements system improvements and advises stakeholders
Implements the Service Level agreements for IT services of the unit.
Monitors performance of business systems architecture components, evaluates their effectiveness and advises the manager on areas requiring review/improvement
Develops the unit’s Annual Work Plan and draft budget and coordinates their implementation;
Prepares monthly, quarterly, annual and ad hoc reports for the unit;
Ensures that the unit meetings are held as stipulated in management guidelines;
Develops, mentors and coaches staff in the unit;
Conducts performance management in the unit;
Coordinates implementation of the work plans for the following corporate initiatives in the unit: Audit, Integrity, QMS and Risk Management.
Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic and Professional Qualifications
Bachelor’s Degree in Computer Science, Management Information Systems, Information Technology, Electrical/Electronic Engineering, Telecommunications or its equivalent qualification from a recognized Institution
Masters Degree in Computer Science, Business Administration, Information Systems or any other IT or Management related Postgraduate degree will be an added advantage.
Required Certifications/Trainings
Professional Certification or Training in any one of the following areas is required:
Business Systems Analysis i.e. CBAP Certification / Training
Systems
Modelling and Design Techniques
Process Modelling and Design Techniques
Desired Certifications
Certification or training in any of the following areas will be an added advantage:
Training in middle level management / Supervisory Skills courses.
IT Governance i.e. ITIL or COBIT 4/5
Project Management i.e. PMP or Prince 2
Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server.
Training in operating systems i.e. Windows, Linux or Unix.
Relevant Work experience and Technical skills Required
At least five (5) years post qualification experience, which includes at least two (2) years’ experience in leading a team in systems analysis and support of large enterprise applications.
Proven skills in database management tools
Working knowledge of Java programming language and PL/SQL
Working knowledge of scripting languages (PHP, ASP, CSS, JAVASCRIPT, etc.)
Working knowledge of structured programming and database design concepts
Working knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
Working knowledge of web development tools (Dreamweaver, Microsoft.NET, Drupal, Joomla, etc.)
Working knowledge of Linux/Unix and Windows operating system platforms
Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
Working experience with scripting languages i.e. Structured Query Language (SQL) skills
Knowledge of system design and modelling techniques
Working knowledge of systems design and modelling tools (Enterprise Architect, TraceCloud, etc.)
Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint
Proven experience in implementation and providing support to large enterprise business systems in a similar organization.
Proven experience in integration of business systems in a similar large organization.
Competencies
The Job holder must:
Have good understanding of the KRA’s goals and objectives.
Resilient, focused, results oriented and a team player.
Have strong analytical, diagnostic, decision making and problem solving skills.
Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
Have strong interpersonal, written and oral communication skills.
Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
Ability to interact confidently with users to establish what the problem is and explain the solution
Passion for innovation and creativity
High levels of integrity
How to Apply
For more information and job application details, see; KRA Manager - Business Application Support Jobs in Kenya
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