KRA Assistant Manager (ICT)– Service Support Jobs in Kenya

KRA Assistant Manager (ICT)– Service Support Jobs in Kenya

Purpose of the job:

Managing and coordinating ICT service support

Key Responsibilities of the job:

Resolve end user work tickets, complex incidents and service requests as assigned within defined SLAs.

Management of IT end user devices (configuration, deployment, update inventory and perform preventive maintenance in accordance to KRA standards and policies)

Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Management of Performance, Audit and Integrity programmes

Academic qualification:

Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or any other IT related field from a recognized university.

Post Graduate degree in related field is an added advantage.

Professional Qualifications

Certification in any of the following; IT Governance, ITIL, CompTIA A+, CompTIA N+, MCSE/MCSA

Project Management certification is an added advantage

Membership in a recognized IT related professional body.

Work experience:

Minimum four (4) years’ experience in IT service support in a large or busy organization with at least one (1) year in a supervisory role.

Competence in Windows Active Directory Management, MS SharePoint, System Centre

Configuration Manager(SCCM) or System Centre Operations Manager (SCOM) Tools, network management and of Group Policy Objects

Hands on experience supporting enterprise Email Systems (Server and Client) such as Domino Lotus Notes/ MS Exchange/ Microsoft 365.

Troubleshooting server side relay issues up to and including secure email gateways and smart hosts.

Key Competencies:

Resilience, Focus, result oriented and a team player

Strong analytical, diagnostic, decision making and problem solving skills

Attention to details and ability to work under minimum supervision.

Proactivity and strong interpersonal skills

How to Apply

For more information and job application details, see; KRA Assistant Manager (ICT)– Service Support Jobs in Kenya

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