KRA Assistant Manager - Appeals & Grievance Handling Jobs in Kenya
KRA Assistant Manager - Appeals & Grievance Handling Jobs in Kenya
Job PurposeThe job holder is responsible for assisting in the management of Appeals & Grievance Handling in the Authority.
Responsibilities:
Prepare summary of appeals and grievance cases;
Receive and forward appeal requests and notification letters to the Manager
Oversee research, investigation, negotiation and resolution of all types of appeals and grievances.
Maintain a positive image of the authority at all times;
Any other duties as may be assigned from time to time.
Prepare formal briefs and appears at hearings
Work with HR colleagues in development of integrated appeal and grievance solution
Ensure that all staff members know what steps to follow and whom to contact in case of a grievance.
Work with line managers to ensure compliance to labour and other statutes relating to staff issues.
Liaise with key stakeholders and external bodies shaping future policy in areas of employee relations and policy.
Liaise with the Legal Department on cases of appeal arising from the disciplinary process
Ensure performance and development of staff under their supervision;
Review and update of the grievance procedure
Assist the Manager in Planning, organizing, and directing the work activity of the appeal and grievance team which are consistent with the Authority’s policies and procedures
Assist in Carrying out research, investigation, negotiation and resolution of all types of appeals and grievances
Coordinate and facilitate grievance procedures
Ensures safe custody that information and records are
Conduct regular refresher training for current employees, updating them on revisions to the process.
Development of budgets.
Responsible for physical assets assigned by the institution.
Provide oversight for all departmental physical assets.
Make strategic, operational and financial decisions
Plans the work of subordinates
Assigns work to subordinates
Monitors subordinates work performance
Appraises/evaluates subordinates performance.
Working Conditions:
Works predominantly in a comfortable environment.
Job Competencies
Bachelor’s degree in a relevant field
Higher Diploma in Human Resource Management/ Certified Human Resource Professional (CHRP)
Membership to a Professional Body (IHRM).
At least five (5) years’ work experience, two (2) years of which should have been in a supervisory role.
IT Proficiency.
Effective interpersonal and communication skills
Strong analytical and problem solving abilities
Interpersonal skills.
Public Relations.
How to Apply
Interested and qualified candidates should apply online by 1st September 2019
To view the open job postings click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’
Under the heading ‘Job Search’ click the ‘Start’ button to view all available
vacancies.
Click on the Job posting to display the details of the position.
To apply for the position, click ‘Apply’ button at the top of the page.
Follow the instructions to complete and submit your application.
Kindly note that all mandatory fields must be completed.
To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenge or issues, please send your email query to isupporthr@kra.go.ke
Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
After registration, you will receive an email enabling you to confirm your email address and complete your registration.
After registration go to https://erecruitment.kra.go.ke/login
Key in your username and password then click on ‘Log in’ to access your account.
After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
Click on ‘My Profile’ to create and update your profile.
Follow the instructions to complete your profile.
The process will end by clicking the tab “Overview and Release”.
Ensure you click the check box on the page to complete the profile.
Application process:
To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
Click on the Job posting to display the details of the position.
To apply for the position, click ‘Apply’ button at the top of the page.
Follow the instructions to complete and submit your application.
Kindly note that all mandatory fields must be completed.
To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
For more information and job application details, see; KRA Assistant Manager - Appeals & Grievance Handling Jobs in Kenya
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