KPMG Nigeria Manager, Customer Experience Jobs

KPMG Nigeria Manager, Customer Experience Jobs

Overview

We are recruiting Managers to join our fast-growing Customer Experience team focused on:

Customer Strategy

Customer Experience Design

Design-led Innovation

Customer Insights & Analytics

Sales & Marketing Transformation.

The Role

Your key responsibilities:

Support clients on their customer experience and digital transformation journeys

Help clients define and deliver transformational experiences for their customers and employees that drive innovation

Support client workshops using collaborative methods such as design thinking and agile methodology

Present insights and recommendations enabled by strategic thinking, technical knowledge and strong communication skills

Lead work stream and analysis on engagements and take responsibility for small teams when required

Contribute to thought leadership and knowledge management.

The Person

8+ years prior consulting experience or significant experience in one or more of the following industries: financial services, FMCG and telecoms

Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, innovation and product/proposition design

An understanding of design thinking methodologies and its application to UX/CX

Experience or qualifications in Agile / Scrum would be a plus

Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems

Strong attention to detail

Excellent written and verbal communication skills

Ability to work collaboratively in a team environment

Very good proficiency in MS Office suite is essential

Has a 2.1 or a first class from any reputable university.

How to Apply

Interested and qualified candidates should send their CV to:

babatunde.ayoku@ng.kpmg.com and use the Position title (Manager, Customer Experience) above as subject of the email.


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