Kontak Recruitment Agency Quality Assurance Officer Jobs in South Africa

The QA ensures that all advisors use the same script, aftercall procedures and accountability standard. QA will periodically review sales data, customer surveys and call logs. They will use the information to ensure that company sales and service goals are in alignment with quality standards.

Educational Requirements:

Grade 12

Data capturing and administration.

Previous experience working in administration/QA.

Excel proficiency.

Duties and responsibilities:

Complete all administrative duties including

Interpret and implement quality assurance standards.

Evaluate adequacy of quality assurance standards.

Devise sampling procedures and directions for recording and reporting quality data.

Provide feedback on adhoc non-sales feedback requests.

Distribute QA report at the end of each shift to the National Sales Manager.

Distribute MTD and YTD QA reporting to the National Sales Manager.

Investigate customer complaints and non-conformance issues.

Collect and compile statistical quality data.

Analyse data to identify areas of improvement in the quality system.

Develop and recommend and monitor corrective and preventive actions.

Prepare reports to communicate outcomes of quality activities.

Identify training needs and organize training interventions to meet quality standards.

Coordinate and support on-site audits conducted by external providers.

Evaluate audit findings and implement appropriate corrective actions.

Monitor risk management activities.

Responsible for document management systems.

Assure ongoing compliance with quality and industry regulatory requirements.

How to Apply

For more information and job application details, see; Kontak Recruitment Agency Quality Assurance Officer Jobs in South Africa

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