KOKO Networks Telesales Representative Jobs in Kenya
KOKO Networks Telesales Representative Jobs in Kenya
KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers.
Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market.
In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.
As Telesales Representative, you will drive KOKO’s business growth by selling KOKO Cookers and leading other sales activities from our KOKO Call Centre. You will reach out to leads to understand their cooking needs, pitch them on KOKO's superior solution, and close sales.
Responsibilities
Qualify leads from cold calling, social media, and other sources
Manage, track, and follow up on leads
Conduct phone-based sales presentations to identify customer problems with existing cooking hardware and explain KOKO's solution
Understand KOKO products and provide detailed explanations about hardware and service offerings to customers
Set daily sales plans to enable achievement of monthly sales targets
Create and update activity reports
Maintain customer records across KOKO's software platforms
Communicate
openly and honestly with KOKO customers
Build, manage, and maintain strong, positive customer relationships
Escalate customer queries and issues to management, as appropriate
Requirements
2+ years of work experience, preferably in customer sales roles
Strong phone contact handling and active listening skills
Passion for selling consumer products that improve lives
High degree of self-motivation
Empathetic customer orientation and ability to adapt and respond to challenging situations
Excellent written and oral communication skills
Proficiency with Gmail and Google Suite (Docs, Sheets, Slides)
Familiarity with customer management systems (CRM, ZenDesk, QueueMetrics) preferred
Ability to multi-task, prioritize, and manage time effectively.
Results orientation and comfort in a performance-driven work environment
How to Apply
Interested and qualified candidates should apply online by 13th August, 2019
For more information and job application details, see; KOKO Networks Telesales Representative Jobs in Kenya
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